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SilverTowne L.P. eBay Returns Information

  • Returns will be accepted within 14 days of item receipt if your item is defective, damaged, or the incorrect item was shipped.
  • Returns are not accepted on bullion items.
  • If you are unhappy with your purchase for any reason, please contact us via eBay messaging system to receive a Return Merchandise Authorization Number.
SilverTowneLP, eBay Sales

RETURN/EXCHANGE FORM

Please identify reason for return or exchange by circling the appropriate code:

            A. Wrong Item                                                D. Changed Mind

            B. Damaged Item                                             E. Item Did not meet expectations

            C. Items missing from package                     F. Other

Briefly explain other _______________________________________________________
________________________________________________________________________
________________________________________________________________________

Would you like__Refund__Exchange

Refunds will be given through PayPal

RMA#______________________

SilverTowneLP eBay Store Return Policy

stores.ebay.com/silvertownelp

If your purchase from silvertownelp is not to your complete satisfaction, you may return it for a full refund within 14 days of the date received. We have the right to refuse any returns past 14 days. Order cancellations are accepted, but requests to cancel must be made immediately as we ship orders within 1 business day of payment.

When returning for a refund or exchange:

1. An RMA # is required to return products to our facility, to obtain this # please contact us via eBay, or call us toll-free at 855-552-2646. We will respond to your request within 24 hours.

2. Detach the top portion of the packing slip. Before you enclose the form with the merchandise to be returned, make sure to tell us if you would like a refund or exchange, as well as the reason for the return. Your feedback is important to us. Also, write your RMA # in the blank. If important information is missing on the form, you may experience delays in processing your return. Please keep the bottom portion of the form for your records.

3. Please pack the item securely to prevent damage to the item, in the original packaging if possible. If the item is damaged or is the incorrect item, we will reimburse your return shipping. Please keep this in mind when choosing a shipping method. Insurance is not necessary.

4. Refunds will be processed within 14 calendar days from the date we receive your package. Should you have any questions or need further assistance, please call our toll-free number 855-552-2646.

5. Please send to:            SilverTowne L.P.
                                      Attn: eBay Sales
                                      120 East Union City Pike
                                      Winchester, IN 47394