Have a question? Contact us via the 'Ask Seller a Question' link and we will reply to your email within 24 hours Monday - Friday. Emails received on weekends will be answered promptly the following business day. We look forward to hearing from you!
We accept PayPal.
Sales Tax: For shipments to Utah, California, Michigan, Minnesota, New Jersey, New York, and Washington State we are required to charge sales tax.
We offer exchange within 14 days of purchase, item must be in unopened and original condition. Buyer will be responsible to pay return shipping costs. We will process your exchange within 2 business days of receipt.
To request an exchange, please click the 'Ask Seller a Question' link and provide your name and user id.
Skullcandy orders are processed within 1-2 business days Monday-Friday. Orders placed over the weekend will process on Monday. For economy shipping, please allow 7-10 business days in transit via UPS Mail Innovations.
UPS Mail Innovations will ship items via UPS until the package reaches the destination city, at which point, the package will be transferred to and delivered by the local post office. If you are unavailable to receive the package at the time of delivery, the local post office will notify you of the attempt and hold the package for pickup for 14 days.
All Skullcandy products have a limited manufacturers lifetime warranty in two categories:
Aggressive Listening Discount: If your headphones broke because of a crazy crash on the mountain or a violent head-banging session, or any other reason that is not a product defect, we'll still hook you up with 50% off a replacement in our online store.
Defective Product Replacement: The item broke for no good reason. Tell us what happened and we will send you a voucher to replace the defective product with a product of equal value. Manufacturing defects generally appear within the first year of ownership.
To warranty your product, please visit