 |
| Q:1.What is the delivery destination and time? |
|
| A:A.We delivery the package to any place all over the world.we ship internationally.
B.Your order should arrive within about 5-8 days.If your order takes longer than 12 days to arrive, please notify our Customer Service team. We'd be happy to help get the package fast or offer you a re-shipment or a refund at that time. |
| Q:2.What is the shipping fee and shipping methods do you use? |
|
| A:A.All of our order is free shipping except the "No Reserve auction".For any place in any country, the shipping fee is Zero.
B.We use all major mail carriers, including DHL,EMS,UPS. Unfortunately, buyers are unable to specify the carrier of their choice.Please note we only choose the express company which have online tracking service. |
| Q:Do you have any online live demo of you product: DOZ27. |
|
| A:We have similar camera demo,if you meet any problem as "Can not find object" ine IE, please check one of SmartIndustry ebay guide in this link to enable ActiveX control in IE.
http://reviews.ebay.com/How-to-enable-ActiveX-controls-in-IE-for-view-IP-camera_W0QQugidZ10000000009401806
http://mylink.viewipcam.net
Username is test1, password is blank |
| Q:Do you have any online live demo of you product: SIP06 or WMD02. |
|
| A:Yes,if you meet any problem, please check the link to enable ActiveX control in IE.
http://search.reviews.ebay.com/members/smartindustry
User name and password both are empty, don't input anything.
A.SIP06 Demo:
http://ip2506.3322.org:81
http://ip2506.3322.org:82
B.WMD02 Demo:
http://ip2506.3322.org:83 |
| Q:Can you please show me the user manual of the product before I purchase? |
|
| A:Sure, please download the manual from here:
SIP06,WMD02:
http://boxstr.com/files/4087179_gjqkx/IP%20Cameras%20manual.zip
DOZ27,CIP06,GIO16:
http://boxstr.com/files/4087187_wgqe8/UserManualForIE.zip |
| Q:6.What is the Customs duty and tax when import your package? |
|
| A:We are experienced in shipping items to over 60 countries. We will declare lower value and mark the package as "Camera fettings" to help customer avoid or minimize possible custom tax, but we are not responsible for it.It is still depend on your customs. |
| Q:Who are you? |
|
| A:SmartIndustry are the first and the best IP camera seller in ebay from China.We are also the most professional and most powerful supplier to IP security camera products.Other sellers copy from us,but Has been to imitate,has never been beyond!
We will consistently provide fantastic price and the best service for you. You can make non-risk deal here |
| Q:How can I trust you? Why I should buy from Smart Industry? |
|
| A:We are more than willing to make your Satisfaction Guaranteed 110%!!!.You satisfaction is our top priority!Feedback is our life.
Your business is very important to us and the trust is essential to us.
Simply bid, you know you will be getting what is advertised,quickly and with free shipping.
We strive for 100% postive feedback and 5-Star DRS! |
| Q:What is your Return Policy? |
|
| A:We guarantee everything you buy from us to be free from defects in material and/or workmanship. If you're not completely satisfied with any product purchased from us, contact us within 30 days of purchase and we will exchange it, repair it or refund your money.
This warranty does not include incidental or consequential fee. |
| Q:Can the IP camera work at my place? |
|
| A:Yes, the IP camera can work at any place of the world. We will send the correct power supply to you according to your place. |
| Q:How to contact you? |
|
| A:Our advanced customer communications capabilities as blow:
http://stores.ebay.com/SmartIndustry/Contact-Us.html |
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