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| Q:Item Not as Described / Different Part Number |
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| A:OEM part number advertised in the title of a listing is not necessarily the actual part number of the OEM item shipped. Often it is 100% compatible OEM product. OEM manufacturers assign different part numbers to the same ac adapter every time they come up with a new laptop version or produce exactly the same item at a different location. |
| Q:Item Not as Described / Not OEM as advertised |
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| A:For fraud prevention purposes our supplier covers logo of OEM products with "Made in China" sticker. Please remove it to uncover the logo of OEM manufacturer. If your item was not as descibed for any other reason please don't hesitate to contact us. We will be happy to assist you! |
| Q:How can I be sure I'm buying the right ac adapter? |
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| A:1. Check the web site of the manufacturer of your laptop under ac specification.
2. Compare your old ac specifications with the one you are purchasing. Make sure the Voltage(V), Amps(A) and Watts(W) are all matching (some discrepancy in A and in W are allowed, they should be equal or greater) the specs of our ac.
For example: 18.5V 3.5A 65W |
| Q:How can I be sure I'm buying the right ac adapter? (Continue..) |
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| A:3. Make sure the tip of the ac fits your laptop (they are all different!). All our listings have the picture of the tip.
4. If you see your laptop model in the headline title of the ac, it should match your laptop 99.9%. If you see it in the item description field there could be some discrepancies that we try to fix as soon we find them. |
| Q:Do you ship to Puerto Rico, Hawai, Alaska, International? |
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| A:Yes, we ship worldwide. If you don't see international shipping option in the listing, please, let us know we'll fix that. |
| Q:When should I expect my order to arrive? |
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| A:USPS First Class (with confirmation): 1-5 business days
USPS Priority (with confirmation): 1-3 business days
USPS Express(tracking and confirmation): 1-2 business days
USPS International First Class(no tracking or confirmation): 5-14 business days
PLEASE REMEMBER: WE ARE NOT RESPONSIBLE FOR ANY DELIVERY TIME DISCREPANCIES, USPS IS. |
| Q:What is your return policy? |
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| A:We must be notified within 30 days from the delivery date of your item in order to issue a RMA number.Returns must have all original packaging and accessories.Units returned and found not to be defective will be returned at buyer expense.We do not replace items that were damaged either by accident or by improper use. S&H charges are not refundable. |
| Q:What type of payments do you accept? |
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| A:Pay Pal only. |
| Q:How soon do you ship? |
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| A:We ship the same business day (purchase made before 2PM). If there is a delay for more than 2 BUSINESS days with "your item was shipped" notice, just write us an email and we will get back to you shortly. |
| Q:Where is my ac, you shipped it like forever ago? |
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| A:Check the tracking number first, it was included in your e-mail (international shipping excluded). If it says that your item was delivered to your ACTUAL ADDRESS, go to the post office or ask your mailman, only then send us an e-mail and we try to help you to find it as best as we can sitting in front of the computer. |
| Q:The USPS web site says my ac was delivered but it's not here... |
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| A:MAKE SURE YOUR ADDRESS ON eBAY and PAY PAL web sites IS UP-TO-DATE!!!
Remember, we are not going to resend your ac if it was returned to us unless you pay us extra postage. It is your responsibility to make sure you are able to get what you paid for. |
| Q:My address is correct, where is my adapter? |
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| A:USPS is responsible for prompt delivery of your item. Just like everybody else we go to the Post Office and drop your adapters there, hoping it will reach you as it was promised to all of us by USPS, promptly.
Talk to USPS clerk first, 95% chance they can locate your item.
Then, write us an e-mail. |
| Q:Why does the part number of the ac that I just received does not match the part number of the ac that I bought from you? |
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| A:One adapter fits thousands of laptops of different brands. But the laptop manufacturer would want you to believe it is otherwise so you spend your money just with them. There is no way our supplier can put different labels on one type of adapters that would be described as fitting just your laptop. |
| Q:I forgot to update my eBay Pay Pal address and the item was already shipped to me. |
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| A:Well at this point it out of our hands. Try to contact the person at your previous address. If the item comes back to us you will be responsible for any additional charges if you still want it to be shipped to you. Please make sure that the address was updated. |
| Q:Could you ship my package again because it came back to you? |
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| A:If for ANY reason USPS returns the package back to us the buyer is responsible for additional shipping charges. |
| Q:Warranty? |
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| A:Two month replacement for generic adapters (30 days money back).
One year for original adapters (30 days money back).
Warranty is void if adapter was damaged, modified or not properly used. Return Shipping costs are not refundable. |
| Q:It should have been OEM adapter, I don't see a logo. / It is OEM adapter but different brand. |
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| A:The logo might be covered by a sticker (Chinese factory workers do that some time).
OEM adapters for ACER/GATEWAY/TOSHIBA could be made by any of those manufacturers and are completely interchangeable, our stock varies (Delta makes adapters for all of them and is the main brand). |
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