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| Q:What is your return policy? |
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| A:We are a USED BOOK, DVD, CD and VHS seller only. Please return your product within 30 days if you are not satisfied. We will reimburse Media Mail postage if the item does not match the product page description. If you reject the unopened package at time of delivery with a "Return to Sender", we will automatically accept the return postage due. |
| Q:Do you combine shipping? |
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| A:We offer FREE Shipping on most of our products. We do offer combined shipping as long as all your items are within 1 order. |
| Q:When can I expect my domestic order to arrive? |
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| A:Standard Shipping via US Postal Service Media Mail usually arrives within 5-14 days from ship date, but can take up to 21 days! Expedited Shipping via US Postal Service Priority Mail, delivers 3-5 weekdays from date of shipment. -These services deliver to APO's, mailboxes, mail slots and P.O. Boxes as well. A USPS Tracking # is always assigned. |
| Q:How much is the Shipping and Handling Charge? |
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| A:Some items listed on E-bay qualify for free shipping. In this case, the listed item will say Free Shipping next to it. Items that do not have free shipping next to it, are Half.com listings listed on Ebay. |
| Q:Do you ship internationally, including Canada? |
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| A:No |
| Q:Can you provide more information about the product? |
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| A:We have provided all the available information on the product page. All Books & Media that have an attached CD or loose item referenced, should be attached. If not, it is subject to a full refund. |
| Q:Is this item new or used? |
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| A:All of our products are used? |
| Q:What does Very Good; Good; and Acceptable mean? |
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| A:We never sell products that are only Acceptable! VERY GOOD at Snow Lion Books means an item in perfect condition with no signs of wear. GOOD can be a well cared for item that is in great condition to an item that may show some signs of wearing. GOOD items may be marked; have some spine or page creases; exhibit signs of aging or an ExLibrary copy |
| Q:Why haven't you responded to my emails? |
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| A:We send automated emails throughout the order process. If you are not receiving our updates, please check your Junk folder. You may want to check your email spam settings as well. If you fail to find any of our messages, please email us at info@snowlionbooks.com with your Order information and your phone #. We will call you! |
| Q:Why would you cancel my order? |
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| A:Since we sell only used products, we try very hard to make sure our products are a quality of GOOD or Better. When we do a final inspection, the product may not meet our standards. We will look for a replacement in inventory, unfortunately there may not be one. Therefore we must cancel your order! |
| Q:Did you leave me feedback! |
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| A:Yes, we automatically leave feedback after 3 days. |
| Q:Why do you not answer my questions, so I can buy from your store??? |
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| A:Due to high order volumes, Snow Lion Books does not respond to PRE Order questions. Often times an item has already sold before we are able to respond or the answer resides in our FAQS. Please respect this business decision when leaving feedback. |
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