Our Standard Shipping is via U.S. priority mail and costs $5.95 for orders under $65. Priority mail shipping is FREE on all orders $65 and over within the U.S. and its territories. (This includes PO boxes and APO addresses.) For Overnight, 2-day and International orders, a shipping fee will be assessed as described below. In stock orders are generally shipped on the same or next business day and are usually received within the U.S. within 2-5 business days. If you need guaranteed or faster service, consider our 2-day or Overnight shipping options.
You will receive an e-mail shipping confirmation when your order ships. However, if any items in your order are OUT OF STOCK, you will be notified and given the option to cancel or given an approximate shipping date. Please check your e-mail and voice mail for our message. We may ship your in-stock items and back order the out-of-stock items for you. In that case, the standard shipping is free on any back ordered item(s).
Overnight or 2-day shipping is available throughout the CONTINENTAL U.S. as follows:
2-Day Fed Ex. service costs $15.95.
Overnight Fed Ex. service costs $27.95.
(2 day Fed Ex. to ALASKA and HAWAII will be charged an additional fee of $15.95. Overnight to these locations is not available.)
Orders placed by 2:00 pm Eastern Standard Time (EST) Monday through Friday normally ship that day. After 2:00 pm orders may ship the following business day. (Fed ex business days are Monday thru Friday.)
Fed Ex. DOES NOT ORDINARILY DELIVER ON SATURDAY, so if you place an order for 2-day service after 2:00 PM EST on Wednesday or for overnight service after 2:00 PM EST on Thursday, you may not receive it until Monday. If you must have it on Saturday, please e-mail or call us to make that arrangement and it will cost an additional $25.50.
Typically overnight orders placed on Friday after 2 pm EST ship the following Monday.
All 2-day and overnight orders placed on Saturday or Sunday ship the following Monday.
You may call us at 877-476-5789 to verify the fed ex pickup time for any given weekday.
There is also an oversize box charge for certain very large packages. We will notify you if this applies to your order.
We appreciate having "Must Have" dates e-mailed to us at firstname.lastname@example.org with your order. If we know that we cannot get your item(s) to you in time, we will contact you. Please check your voice mail and e-mail for our reply.
If you have any questions about rush shipping or want to verify that your items will arrive in time to meet your needs, please feel free to contact us toll free at 877-476-5789 or at email@example.com.
International Shipping is available for a fee of $24.95 via Global priority mail or for those countries that do not accept Global priority, via standard air mail.
We charge $16.95 to ship to Canada and $19.95 to the UK.
Two day and next day services may be available for an additional fee. Contact us by e-mail to obtain a quote.
Most orders are received within 5 to 12 days of placing an order.
PLEASE NOTE: All customers are responsible for any tax or duty charges that may be assessed by their country's taxing authority. In our experience, duty is most often imposed on very large overseas orders. Occasionally an order is held by the government customs agency for your country, which means your order will be delayed in arriving to you.
We reserve the right to refuse to ship to any foreign location or to require customer paid insurance before shipment will be made.
We will charge additional postage for international express mail or other mail tracking services for very large or valuable orders. This will provide a tracking number in the event that your shipment does not reach you. We will notify you by e-mail if this applies to your order and you will have a chance to cancel your order.
Our Guarantee / Returns
It is of great importance to us at Solartex that all of our customers are satisfied with our products. If for any reason you are dissatisfied with your purchase, please call us at 1-877-4SOLRTX (1-877-476-5789), and we will be glad to arrange an exchange or refund (sorry, but we cannot refund your original shipping costs). Returns in new condition are gladly accepted within 60 days of purchase for exchange or refund. In the rare event that you experience a defect in any of our items, or you are dissatisfied for any other reason, please contact us to discuss an exchange or refund. If you wish to exchange an item for another item of equal or greater value, please note that in your return package, and we will send the replacement item to you via our standard shipping method with no additional shipping charge to you. You may send returns/exchanges by your choice of shipping method to:
Solartex Sun Gear
10608 Purcell Rd.
Glen Allen, VA 23060
Prices in U.S. Currency/International Currency Converter
All of our prices are in U.S. currency. Here is a link to a currency converter for those customers who would like to convert our prices into their own currency: http://www.xe.com/ucc
You may use our secure shopping cart to order on-line by clicking the order button located below the item that you wish to purchase. You may view your shopping cart at any time by clicking on the shopping cart link. When you are ready to complete your order, click on the "Checkout" button in the shopping cart to provide your shipping information and finalize your order. We accept Visa, MC, Discover and American Express, as well as PayPal, checks and money orders. You may also call us toll free at 877-476-5789 to place an order. Once you place your order, you will receive an e-mail confirmation. When your order ships, you will receive another e-mail confirmation.
If you do not proceed with your order or if you cancel your order, the items remain in your shopping cart for 24 hours for your convenience.
Please remember to review your order and your email confirmation. If you provide the wrong address when you place your order, Solartex cannot be responsible for delivery of your shipment and you will not receive a refund unless the item is returned. Regardless of whether the item is returned you will still be charged shipping. If you need the item sent again, an additional shipping charge will be assessed.
We have gift certificates available in $20 denominations.
If your item is not in stock, we will back order for you. You will always be contacted with the option to cancel or change your order if you would rather not wait. Standard shipping is free on all back ordered item(s).
For orders made from the Commonwealth of Virginia, sales tax of 5% will be applied. Solartex Sun Gear, Inc., is operated from Virginia.
Toll Free Number
If you prefer, you may call our toll free order line (877-476-5789) to place an order. If you do not reach a salesperson immediately, please leave a message and provide the best time for us to return your call.
Please contact us if you would like to carry our products in your retail store. Toll free: 877-476-5789.