Q.  How do I get my total for my item(s) and make payment?
A.  Paying for your purchases is a snap!  Simply use our checkout button located above.  Please do not use the "Pay Now" button at the top of the page - we use our own checkout.  If mailing your payment, our mailing address will be provided at the end of the checkout process.

Q.  I'm looking for a particular item but cannot find it in your storefront.
A.  If you don't see the item you are looking for, please check back often as our eBay inventory changes frequently.

Q.  Do you combine shipping for multiple purchases?
A.  We do indeed!  The rates are listed above; our checkout will automatically combine all of your items into a single order once all of the auctions have closed.

Q.  When will my order ship?
A.  Most orders ship within 1 business day.  Please note that some of our custom pieces or items that need to be re-sized may take 3 to 5 business days to ship due to the labor involved.

Q.  How many days will my shipment take to reach me?
A.  We ship all of our items via USPS first class mail, with insurance and delivery confirmation.  Priority mail is also available during checkout.  Please note that the post office does not guarantee delivery times on either of these services, and delivery time may vary based on factors beyond our control, such as holidays, etc.  Normal delivery times for first class mail can range from 2 to 14 business days for domestic packages; normal delivery times for domestic Priority can range from 1 to 5 business days.

Q.  I have not gotten my package or it was damaged during shipment. What do I do?
A.  Please e-mail us with the auction item number and your name so that we can assist you.  All of our packages are insured, so rest assured that your situation will be taken care of quickly and efficiently.

Q.  I have e-mailed you, but have not gotten a response.  Why?
A.  Our customer service staff responds to every e-mail that is sent - usually within 24 hours.  If you have not heard from us, most likely either we did not receive your e-mail, or your spam filters are blocking our reply.  Please be sure to check your bulk mail folder and set your spam filters to allow e-mails from us.

Q.  What is your feedback policy?
A.  We love to give positive feedback.  We will be happy to submit positive feedback upon confirmation that you have received the item and are satisfied, or if positive feedback is left for us.  If you have issue with something regarding the transaction that would cause you to leave feeback that is other than positive, we request that you please contact us first and give us the opportunity to assist you.  We want all of our customers to be happy and do everything within our power to make that happen, but we cannot fix a situation that we know nothing about.