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  • Internatio​nal Policies
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Policies for International Customers (Outside the US and Canada):

International Customs, Duties, Brokerage and Taxes

International customers are responsible for any and all customs, import duties, brokerage fees, and taxes. They are not included in the item price or stated shipping charges.

Please check with your country’s customs office and shipping company (UPS/FedEx/USPS) to determine what these additional costs will be prior to purchasing from Sonic Electronix.

Customs, import duties, brokerage fees and taxes are typically collected by the delivery/shipping company or when you pick the item up at your local shipping center. Please do not confuse them with additional shipping charges.

Please do not request we label your item as a gift or sample or at a lower value as we cannot accomodate such requests.

International Shipping Policies

To find a shipping quote for your country, please use the “shipping and payments” tab near the top of the item page, aboveour our company logo and start of our description template.

We will make every attempt to process and ship all items within 2 business days of your cleared payment.

Estimated delivery times vary by country as both distance and your local government’s customs office vary by location.

We will update your eBay record with tracking information and send an e-mail confirming shipment. If 3 business days have passed since you sent payment and you do not receive an update through eBay or a tracking number via e-mail, please contact us immediately through eBay or phone at 1-877-289-7664.

International customers are responsible for any and all customs, import duties, brokerage fees, and taxes. They are not included in the item price or stated shipping charges.

International Payments Accepted

All of our listings require immediate payment via PayPal. If you want to purchase multiple items, you will have to checkout for each item separately and we will typically combine the orders once they are received by us.

You can pay with any credit card on PayPal. We will only ship to the shipping address eBay/PayPal provides with your payment. We will not ship to an address provided in the notes/comments section of your order.

  • Call us at (661) 257-9993 if you would like assistance with payment options.
  • Any cancellations due to unresolved address conflicts via PayPal will be charged a $10 processing fee.

International Return Policy

Return & Refund Policy
At Sonic Electronix, we want to make sure that you are completely satisfied. If for some reason you aren't happy with an item on your order and want to return it, we make returns and refunds extremely simple.

60-Day Money-Back Guarantee
Any complete, like-new item returned within 60-days can be returned for a full refund. Rest assured, items found to be defective or damaged at the time of purchase can also be replaced or refunded. After 60 days, we cover the item for up to 365 days for warranty.

All returned items must include the original packaging and all contents (such as packaging material, adapters, harnesses, and manuals).

If returned items are not in like-new condition, then Sonic Electronix may refuse a return or charge a restocking fee. Items not in like-new condition include, but are not limited to: items missing original item packaging, opened software or media items, used items, installed items, abused or physically damaged items, items missing parts, items damaged due to improper return shipping, items with a different serial number or defaced serial number, pre-cut wire, made-to-order items and special order items.

365-Day Coverage
Electronics can fail and defects happen. From day 61-365 (366 on leap year), Sonic Electronix is here to help you quickly resolve your defect. Unlike others who push you to slow, unresponsive manufacturer service centers, we're here to help with the repair or replacement you need. To begin the process, follow our return instructions below. Every item returned is inspected by our team of qualified experts and professionally tested.

International Warranty Information

For international customers, shipping costs to our company/manufacturer are the responsibility of the customer. Additionally, warranty re-shipment (when we ship the repaired/replaced item back) is also the responsibility of the customer. Often times, it is less expensive for you to seek local service for the defective item rather than paying for shipping to and from our company. Sonic Electronix will not cover local service fees, but they are less expensive than shipping cost you would pay.

Nearly all of our merchandise includes a warranty, with service provided by the manufacturer or directly through Sonic Electronix. The length of the warranty will be stated within the item description and/or specifications. If you would like a written copy of the warranty terms and conditions for a specific item, please e-mail us the item and we will send the warranty information.

We are an authorized dealer for most of the items we sell. Items with a manufacturer’s warranty can be sent to the manufacturer for warranty service. If an item is labeled with a Sonic Electronix warranty it simply means the item must be returned to our facility to begin warranty service. We then send your item to the manufacturer for or authorized manufacturer service center in our territory for warranty service.