Frequently Asked Questions
Q: Who is Sonic Sense?
- Who is Sonic Sense?
- What are B-Stock items?
- What are Open Box items?
- What are Used items?
- What is the Sonic Sense 1-Year Extended Warranty?
- Will I receive a manufacturer's warranty on my purchased equipment?
- Why do you sell so many of your items as packages?
- What type of paymeånts do you accept?
- When will my item ship?
- How long will my item take to get to me?
- Can I upgrade my shipping?
- Will you ship to an unconfirmed PayPal shipping address?
- What if I need to change the shipping address after placing my order?
- Will you ship to a PO Box, Alaska, Hawaii or Puerto Rico?
- Will you ship outside of the USA?
- Will I have to pay import taxes to customs and if so how much will it cost (VAT)?
- Will you provide a Tracking Number?
- What if my purchased item is defective?
- Can I return or get a refund for my purchased item(s)?
- How do I get an RMA and ship back my Return or Exchange?
- Will you accept offers outside of eBay?
A: Please See Our About Us
Page. With over twenty years of live sound, recording, and performance system engineering experience, the team at Sonic Sense focuses on designing and providing components and turnkey systems to meet every audio application. Whether you are a seasoned veteran or a hobbyist, we would like to assist you in developing the systems that best suit your needs.
Q: What are B-Stock items?
A: B-Stock is a great way to save on the items you need. B-Stock indicates an item may have been opened, displayed by a manufacturer's rep, returned to the manufacturer for service or may have a box/item that doesn't meet full retail appearance standards. All items are fully functional and also carry a manufacturer’s warranty as identified in each of the associated descriptions. With the Sonic Sense, One-Year Extended Warranty included with your purchase, you can’t go wrong.
Still, if you prefer a new item, please contact us as we can frequently offer similar pricing on new products.
Q: What are Open Box items?
A: Open Box items are also a great way to save on the items you need. Open Box indicates an item may have been opened by our team here at Sonic Sense. We’ll occasionally open a package to review and check out the product. You’re getting a new item, barely touched, in great cosmetic and working condition, with the manufacturer’s warranty plus Sonic Sense’ One-Year Extended Warranty.
Q: What are Used items?
A: Used items are items that may have been previously used in our Sonic Sense show room or were returned from a customer. We test and double-check all used items before sending them out the door so we can provide our 1-Year Warranty. Rest assured, the used item you purchase from Sonic Sense will be in full working order and provide you years of service at a great savings!
Q: What is Sonic Sense’s free of charge additional 1-Year Extended Warranty?
A: Sonic Sense provides a 1-Year Product Warranty beyond what the Manufacturer Offers! At Sonic Sense we take pride in offering only the best products from reputable manufacturers. That is why we stand behind every manufacturer we represent and their products. Have a product you bought through us that’s malfunctioned with a year after the manufacturer’s warranty has expired? Get in touch with us and we will take care of you.
Q: Will I receive a manufacturer’s warranty on my purchased equipment?
A: Yes, Sonic Sense is an Authorized Dealer for each product we sell. This means that all new, b-stock, and open box items are eligible for manufacturer warranties. In a few rare cases, the manufacturer’s policy is reduced for non-NEW items but the Sonic Sense 1-Year Extended Warranty still applies.
Q: Why do you sell so many of your items as packages?
A: At Sonic Sense we want to make sure that when you receive your equipment you’re able to use it as soon as you pull it out of the box without having to make a trip to the local electronics store in order to pick up accessories you still need to make it work! As musicians, system engineers, and DJ’s, we strive to include the peripherals we ourselves find useful. Sonic Sense packages, not only include the items that make your life easy, they are priced to give you the greatest bang-for-the-buck available anywhere!
Q: What type of payments do you accept?
A: We accept PayPal payments and all major Credit/Debit Cards and eChecks through PayPal (Immediate Payment Required).
Q: When will my item ship?
A: All items are processed and shipped the same day if the payment is received in our automated system by 1:00pm MST. All other orders will ship the next business day. For special circumstances we will be in communication with you regarding ship date(s). In a hurry? Please call us at (303) 753-0201 so we can assist you, even after 1 p.m. MT when possible.
Q: How long will my item take to get to me?
A: As we are conveniently located in Colorado, just about the center of the U.S., most items arrive within 4-5 business days of being shipped. Of course, this is an estimate and cannot be guaranteed unless you select a guaranteed delivery service (ie. UPS 3rd Day Select). If you need a specific arrival date, please contact us so we can accommodate your needs.
Q: Can I upgrade my shipping?
A: On business days, all packages are shipped as soon as we receive the order. To upgrade shipment you must contact us via phone (303) 753-0201. As our shipping is very quick, we cannot promise that we see an email/IM prior to shipping your order.
Q: Will you ship to an unconfirmed PayPal shipping address?
A: No, we can only ship to Confirmed PayPal Addresses! Please make sure your PayPal address is confirmed before making a purchase as we cannot change the shipping address after a purchase is made. If you need to change the shipping address, please contact us immediately at (303) 753-0201 to assure you receive the package where you need it.
Q: What if I need to change the shipping address after placing my order?
A: While we strive to accommodate every customer’s individual requests, please be aware that we ship very quickly. As we must ship to the address provided with your order, changing an address requires cancelling the original order and placing a new order. As messages and email may not be read before shipments are made, if you need to cancel/re-order, please contact us at (303) 753-0201 by 2 p.m. MT as your package will otherwise already be in transit.
Q: Will you ship to a PO Box, Alaska, Hawaii, or Puerto Rico?
A: Yes, but due to increased costs from USPS and UPS, you’ll need to contact us for a correct shipping rate or you can type your mailing zip code into the shipping calculator within the product listing.
Q: Will you ship outside of the USA?
A: Yes, but ONLY if allowed by the manufacturer. Please read our international shipping policies closely. They can be found in the listing’s “Policies” tab.
Q: Will I have to pay import taxes to customs and if so how much will it cost (VAT)?
A: Yes you will have to pay import taxes. However, we have no way of telling how much it will cost since this depends on the receiving country’s regulations. We do not have any forms or information to provide you regarding your country’s policies.
Q: Will you provide a Tracking Number?
A: Yes, your package’s tracking number will be emailed between 5:30-6:00 PM (Mountain) to your email address which is registered with eBay. Please check your spam/junk folders as well just in case the tracking numbers end up there. You can also check order details in “My eBay” page for tracking information. Please be aware that once the package leaves our dock it may not show movement for a few hours until it is individually scanned by the carrier.
Q: What if my purchased item is defective?
A: Please contact Sonic Sense to request an RMA (Return Authorization Number) within 14 days of receiving the package. Defective items may be exchanged for the same product. Buyer is responsible for the return shipping cost. Sonic Sense will cover the shipping or the replacement back to you. If you decide to return the item rather than exchange it, you will be subject to a 15% restocking fee plus the original cost of shipping. For more information please see the Return Policy in the Policies tab in each of our listings.
Please also note that damage caused by the user is not considered a product deficiency and will not be covered by warranty. Any returns made without an RMA number will be sent back at the shipper's expense. Damage caused by using Unapproved Power Supplies that are NOT recommended by the manufacturer is not considered as product deficiency and will not be covered by warranty. Items used on the mouth or in the ear cannot be returned due to health issues. Also, software cannot be returned if opened.
Q: Can I return or get a refund for my purchased item(s)?
A: We will gladly accept returns if you are not satisfied with your product but keep in mind you may be subject to a 15% restocking fee plus the original cost of shipping. Returns must be made within 14 days from the delivery (except during the Holidays, starting November 21, when we extend the return date to January 10 of the following year.
Please also note that damage caused by the user, including the use of Unapproved Power Supplies NOT recommended by the manufacturer, is not considered as product deficiency and will not be covered by warranty. Any returns made without an RMA number will be sent back at the shipper's expense. Items used on the mouth or in the ear cannot be returned due to health matters. Software cannot be returned or exchanged if opened.
In a hurry? Please call us at (303) 753-0201 to discuss our advanced replacement option.
Q: How do I get an RMA and ship back my Return or Exchange?
A: Please contact us via email or phone with 14 days of the delivery of your order to obtain an RMA before shipping back a return or exchange. (303) 753-0201 or through the “Ask A Question” function in your ebay account.
Q: Will you accept offers outside of eBay?
A: eBay asks that it’s retailers keep all business within eBay’s sales and communication channels, but feel free to contact us regarding any questions you may have about the product.