Items are usually despatched with 24hrs (working days) of payment clearing - this may not always be possible especially at busy periods. If paying by cheque it may be necessary to wait for clearance which can take up to 7 days. A certificate of posting is obtained for every parcel despatched which can be used to submit a claim in the event of loss in the post.
Insurance can be added ~ within the UK this will be for next day delivery insured up to £250 for International buyers this will be for Airsure ~ both can be tracked & a tracking number will be provided.
Recorded Delivery can be added for UK buyers only - please e mail me if you take this option as it is not always clear on the invoice ~ orders over £20.00 may incur a compulsory recorded delivery charge
Feedback is left upon receipt of buyer's feedback - this is in no way meant to have a hold over the buyer - but there were instances where payments were returned after we had left positive feedback & whilst a follow-up could be left this did not reflect in the buyer's feedback score.
Returns possible on most items - please contact me before returning & be sure to enclose a note with your user id. All additional postage costs buyers responsibility unless otherwise agreed (eg. incorrect item sent etc)
As we grow & there is a larger range of stock we have had to look at ways of being able to offer continued customer service whilst keeping prices as low as possible. We have decided that all of our stock (where relevant) will be weighed as opposed to hand counted. This means that on very odd occassions due to varying weights of beads & metals packs could vary slightly & you may receive less or more than the qty stated. This is very rare & certainly not something put in to con you - though I thought best to mention.
There is information relating to our products under the questions & definitions relating to plating, nickel & quality ~ if you are buying from our jewellery findings range it would be beneficial to read that page too.