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ABOUT SPIGEN


Headquartered in USA, Spigen designs and distributes all products from California.


Hours of Operation & Holiday Schedule


  • Open Monday thru Friday 8AM - 5PM PST
  • Closed on weekends
  • Closed on US Postal Holidays:
  • New Year’s Day
  • Martin Luther King Jr.’s Birthday
  • Washington’s Birthday
  • Memorial Day
  • Independence Day
  • Labor Day
  • Columbus Day
  • Veterans Day
  • Thanksgiving Day
  • Christmas Day

** Orders placed after 9:00AM Monday thru Friday, on the weekend, or on an observed USPS holiday will be processed on the next available business day.


PAYMENTS


We only accept payments through PayPal.

An order begins processing once payment has cleared.


CANCEL/EXCHANGE

If you would like to cancel or change your order, please contact us if you HAVE NOT received a shipping confirmation.

  • If the order has not processed yet, the order will be cancelled, and you may place a new order.
  • If the item has been processed for shipping, we cannot cancel the order. You can return the order, and a refund will be issued once the item has been returned.

WE DO NOT OFFER EXCHANGES. All exchange requests will be handled as returns. Once the item is received at our warehouse, we will issue a refund. You may place a new order at your earliest convenience.


RETURN POLICY


Only items purchased directly from our Spigen eBay store will be eligible for return request.

(This policy will not cover items that had been purchased from a different seller. Please contact the seller directly.)


We offer a 30-Day Money Back Guarantee.


Please contact us to request a return and provide your purchasing information that had been sent at the time of purchase.

  • Returns must be made within 30 days from the date of purchase.
  • All returned products should be in the original packaging with no missing contents.
  • Returned products that are not in original packaging or are missing contents are subject to minimum $5 restocking fee.
  • Shipping and Handling fees in both ways are non-refundable, except in condition where the company was at fault (such as Manufacturer Defect, or if the wrong item was shipped to the buyer).
  • Returns must be made within 30 days from the date of purchase.
  • The refund process may take up to 1 ~ 2 weeks after item has been received.
  • Returns must be made within 30 days from the date of purchase.

* The buyer will be responsible for all shipping costs when returning an item. Any customs fees, including, but not limited to, taxes, duties and any other courier related fees are in the responsibility of the owner. We advise using a traceable shipping method to ensure safe delivery to Spigen Inc. Spigen Inc. is not liable for lost, stolen, or damaged shipments for returning packages.


Spigen Outlet

  • Prices are non-negotiable.
  • Strict 20% restocking fee.
  • Return shipping is to be paid by the buyer.
  • Returns Procedure: Please follow instructions given through eBay or follow instructions above.

** ALL SALE AND PROMOTIONAL ITEMS will not be eligible for Returns, Exchanges, and/or Warranties **


SHIPPING POLICY


Free Shipping

  • Method: USPS First-Class Mail
  • Weight: Less than 13 ounces
  • Handling time is usually around 1-2 business days.
  • Most orders are delivered within the stated shipping time at the time of purchase
  • Tracking is available for domestic shipments

* Some items may have an extended handling time due to pre-orders, back orders, etc. Please check the shipping date on the listing before purchase.


* We adhere to the terms and conditions of the United States Postal Service and UPS Innovations policies.


International Shipping

  • Method: USPS First-Class Mail International (delivery time varies depending on country)
  • Standard (NO TRACKING) - delivered in usually 2-4 weeks
  • Expedited (FULL/PARTIAL TRACKING) - delivered in usually 1-2 weeks

* Certain countries may take longer depending on regulations and customs such as Israel, Argentina, Russia, Vietnam, Malaysia

* The recipient of the order will be responsible for any import duties or taxes charged by the recipient's country and any carrier-related fees. These fees can vary widely from country to country.


Combined Shipping

In order to apply the combined shipping discount, please place the items into your eBay cart and go through the checkout process. The shipping discount will be applied automatically.


WARRANTY POLICY


Spigen offers a 2-year limited manufacturer warranty for Spigen cases. Spigen products purchased from distributors or resellers are not covered by the warranty. Certain Spigen products may have different warranties, which will be explicitly stated within this document.


This warranty is only valid for items that are considered defected. Defects are defined as imperfections or flaws that are produced by a manufacturing error. Accidental drops, installation failures, normal wear and tear, etc. caused by the owner are not covered under this warranty.


* Important Note: For purchases made on Amazon.com, eBay.com or any other online marketplaces, the warranty mentioned above may or may not qualify. Only products sold specifically by Official Spigen online stores are covered by these warranties. Spigen products sold by any other seller(s) on these platforms will not qualify.


* Excluding the express warranty provided, Spigen Inc., in no event shall be liable for any incidental, consequential, indirect, or punitive damages arising from the use of any Spigen product, including, but without limitation, device damage, data loss, or personal injury.


Spigen Lifetime Warranty

Spigen offers a limited lifetime warranty for all Spigen film screen protectors.


This warranty is only valid for screen protectors that are considered defects. Defect is defined as an imperfection or flaw that is produced by a manufacturing error. Accidental drops, installation failures, etc. caused by the owner are not covered under this warranty.


* Important Note: This warranty excludes all glass products.


Spigen General Defect Warranty

All products listed below come with a 100-day general warranty:

  • Backpacks
  • Chargers
  • Cables
  • Body Shields
  • Glass Products
  • Style Ring
  • Other Accessories

* All terms and conditions for any and all warranties are subject to change under the sole discretion of Spigen Inc.


Who qualifies?

The Spigen warranty is non-transferable and covers only the original end-buyer. Proof of purchase is required to qualify for the warranty.


What qualifies?

Only products that are purchased directly from Spigen are eligible for this warranty as other sellers/channels may offer different or altered warranties.


The warranty does not cover the following:

  • Normal wear and tear from daily use of product
  • Product was used for unintended purposes
  • Misuse, mishandling, accident, or other abnormal use of product
  • Damage caused by improper or unauthorized repair or maintenance
  • Product is not genuine or not manufactured by Spigen
  • Third party purchases are not covered under Spigen warranties

To submit a warranty:


Please contact us to request a warranty, and provide us with the following information:

  • Date of purchase
  • Photos of the issue (a bird’s eye photo, and a close up of the problem)
  • A photo of the back of the box packaging

Once the information has been received, we will verify your eligibility for our warranty program.

DISCLAIMER: All products returned to Spigen Inc. will be subject to review for authentication. If any of the products are found to be counterfeit, it will be confiscated and turned over to Spigen's legal department for further actions. These counterfeit items will not be returned once in the possession of Spigen Inc.