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| Q:What is your return policy? |
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| A:We have a 30-day Money-Back Guarantee in addition to our personal 90-day Warranty on all products (unless stated otherwise in the item description). Please see item description for further details. |
| Q:Do you ship to APO/FPO, PO Boxes, Puerto Rico, Guam, Virgin Islands, Alaska, & Hawaii? |
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| A:YES - please refer to charges listed available to 'United States' on all listings. Please note that there may be additional processing time to these locations. |
| Q:Do you ship internationally? |
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| A:YES - Customers outside the United & Canada, please refer to shipping charges listed available to 'Worldwide' (Mexico residents please refer to rates listed available to 'Mexico' - Sorry, standard shipping NOT available to Mexico) |
| Q:When can I expect my order to arrive? |
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| A:Please see item description under 'Shipping' for average processing & delivery times - TOTAL DELIVERY TIME is processing PLUS delivery time. Note that business days are Monday through Friday & do not include weekends or holidays. |
| Q:Has my order shipped? |
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| A:A shipment confirmation e-mail will be sent to you after your order has shipped. Most orders ship out within 1 business day, but some items may require additional processing time - please refer to item description for details. |
| Q:Do you combine shipping? |
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| A:YES - Shipping is FREE on all ADDITIONAL items of equal or lesser shipping charge. Please see item description for further details & rates. |
| Q:Can you mark Customs Documentation as 'Gift' or lower declared value? |
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| A:NO! US and International government regulations prohibit such behavior, so please DON'T ASK! Customs documentation WILL be marked as merchandise with the value declared as amount paid for the item(s). |
| Q:Is this item New, Sealed, Authentic? |
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| A:ALL of our items are Authentic, Brand New in un-opened/sealed condition (unless stated otherwise in the item description) |
| Q:The tracking number you provided does not show any updates - what's going on? |
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| A:Numbers provided by the US Postal Service (stamps.com) are NOT full tracking numbers. United States shipments receive a delivery confirmation number, which may not show any updates until delivery. International shipments receive a customs label number which does not provide any tracking, but may be used to locate your package in customs. |
| Q:General Question about this item or your policies? |
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| A:Please fully read through our FAQs & item description. If this does not answer your question, feel free to contact us. thanks! |
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