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Springwood Industries

Store Policies
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General Interest

Welcome!  Please make sure to read our store policies. As always, we encourage any questions, comments and suggestions.

See more about seller at: www.springwoodindustries.com

Please feel free to contact me with any questions, comments, or suggestions regarding items I have listed or items you may be interested in seeing from me in the future.

International Shipment terms: 

Cross-border buyers are completely responsible for any customs duties, taxes, GST, PST, HST or any other fees that are imposed by the buyer's home country.

Item(s) will usually be shipped within 1 business day of receiving cleared payment. (Weekends and holidays do not count as business days.)

Combined Shipping: We combine shipping of items purchased within 5 days, please request a complete invoice when ready to pay.

 

Payment methods  

PayPal, payment required within 5 days of purchase. (Contact us if you will need longer.)

Ship-to locations   US, Canada, Australia, New Zealand, Europe, and most of Asia. Please ask if you have any questions.
Sales tax   5% sales tax is imposed if the shipping address is to Maine
Customer service & return policy   Please contact us with any issues. We do accept returns for a refund of the purchase price when contacted within 14 days of delivery, the buyer pays return shipping.

Listing Errors/ Descrepancies:

 

 Feedback:

 

In the case of there being an error or descrepancy between the photographs and the description. The item in the photographs is what is up for sale and will be sent upon purchase. Discrepancies certainly do not occur often, but we are human and can make mistakes in listing specifics.

I have my automated system setup to leave positive feedback for a buyer after payment has been received and after I have received positive feedback from the buyer. I have it set up this way as I have no way of knowing if a transaction is complete until I receive positive feedback from you. If for ANY reason at all you feel that I deserve ANYTHING but positive feedback, please contact me PRIOR to leaving the feedback. I will do everything in my power to make sure the transaction is completed in a satisfactory way for you. Please keep in mind that in some situations that my options are limited, but a refund will always be offered for a returned product. In my opinion, a full refund is still a positive transaction as I have worked with you to make you no worse off than before the transaction was initiated. Please do not leave something other than positive feedback and then contact me with the issue. With eBay's new feedback rules, neutral ratings come off a seller's feedback score in the same manner that negative feedbacks do. So, again, I ask for you to contact me with any issues prior to leaving feedback so I can make the transaction a positive experience for you. Thanks!

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