| How do I pay for my item? |
If you are the winning bidder on an auction, please click the checkout button located in the invoice you will receive upon winning the auction to complete eBay’s online checkout. During checkout you can securely pay for your purchase using the following methods:
AUSTRALIAN RESIDENTS
Paypal
Bank deposit (Provide buyer id otherwise delays will occur)
Money order
Credit card (Visa & MasterCard only)
WARNING: Do not send cash
INTERNATIONAL RESIDENTS
Paypal is the only payment method accepted
Money Orders & Bank cheques are not accepted
WARNING: Do not send cash |
| How long do I have to pay for my eBay purchases? |
We kindly request that payment be made within 5 days of auction end. If you are bidding on multiple auctions to save on combined shipping, the auctions must end within 3 days of each other or they must be checked-out separately. Items purchased outside of the 3 day block will not be combined.
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| How do I know you have received my payment? |
Stevegrace1 has an automated confirmation email once your payment is identified. If you have not received this email within 1 working day for Paypal and within 3 working days for bank deposit of making payment, please contact us as we may be unable to locate your payment.
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| Why haven’t I received my confirmation email? |
Stevegrace1 receive many payments of same or similar amounts each day, and as a result it is nearly impossible for our staff to identify payments without adequate reference. The reference can be either user ID or listing number. If you have paid and have not received an email please call us on (03) 93148418.
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| How long will it take me to receive my item? |
Once you have received the payment confirmation email, we post items out within 5 working days. Once your item(s) has left our warehouse, the length of time it takes to receive your item(s) depends on your location. We cannot be held responsible for any delays that occur once your item(s) has been shipped
Items shipped within Australia
Location Postage Time
Major Cities 4 working days maximum
Rural 6 working days maximum
Outback and distant Regions 10 working days maximum
International Postage Residents outside of Australia
Items are shipped using insured air mail where applicable. Postage generally takes 2 weeks from receiving postage confirmation email. Due to customs regulations in some countries this time may vary between 2 and 4 weeks.
We cannot be held responsible for any delays or extra costs associated with customs that may occur once your item(s) has been shipped. |
| I need my item(s) urgently, what do I do? |
Please call us on (03) 93148418 and we will try to arrange a delivery method to better suit your timeframe. This may incur additional costs.
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| I paid 1 week ago & still haven’t received my item? |
If you have followed the above steps and still have not received your item(s) within 1 week of payment, we may have been unable to identify your payment or your item(s) may be held up in the post, please email or call us ((03) 93148418) and we will let you know the status of your item(s).
If you have already received an email letting you know that your item(s) has been shipped, then please contact us and we will help track down your delivery.
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| I have emailed and had no response within 2 working days. Why? |
This may fall into 1 of 2 categories.
a. Your emails are not getting through to us.
Please confirm the email address is correct. Our email address is info@stevegrace1.com
Your mailbox may be full this causes emails to not be able to be sent or received.
Your email may be marked as spam; this occasionally happens with the use of free email accounts such as hotmail, yahoo, gmail.
If you are sending from a work address your work may be blocking these emails from leaving.
Your security settings may be preventing you from sending emails.
b. Our emails are not getting through to you.
Your email settings are marking our emails as spam. If this is occurring our emails may be deleted or placed in a spam folder.
Your mailbox may be full this causes emails to not be able to be sent or received.
If you are sending from a work address your work may be blocking these emails from being received.
Your security settings may be preventing you from receiving emails.
If you are not receiving responses to your emails due to any of the above reasons, please call us on (03) 9314 8418, and let us know. It is important to us to respond to all our valued customers. Also please send an email through eBay’s My Messages stating that you are getting no response to your emails, and please supply a phone number and we will call you within 2 working days.
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| I have received my item(s) & I love it |
If your happy with our service and product(s) then please leave us positive feedback, upon receiving positive feedback our automated feedback system will leave positive feedback for you.
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| I have received my item(s) & it doesn’t fit. |
Please try on your new garment as soon as it is received, if it doesn’t fit please email us immediately, and arrange to return the item. The item(s) must be returned to us in original condition with all tags still attached. We will email you to arrange return details. Postage is at buyer’s expense, and a small processing fee of $5 will be incurred to cover listing and handling fees, you will then be issued a credit note for the remaining amount to put towards future purchases. Please do note return garments until your return has been approved. Failure to contact us first may result in a denial of credit note. Please read our returns and refunds policy for more information. Click here for details.
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| I have received my item(s) & it doesn’t match the description. |
If you receive your item(s) and it is a different size, color or garment to the listing description or images, please email or phone us straight away to arrange return. If we have the correct garment in stock, we will pay to have the incorrect item(s) returned and ship the correct one as soon as we have received the incorrect item. If we don’t have the correct item(s) in stock we will refund or provide a credit note upon receiving the incorrect item. Please read our returns and refunds policy for more information. Click here for details.
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| I have received my item(s) & I’m not happy with it. |
If you receive your item(s) and it wasn’t what you expected, please email or phone us immediately to arrange a return, we will try our hardest to work out a solution. All returns are at buyer’s expense and will receive a $5 surcharge for listing and handling fees. Please read our returns and refunds policy for more information. Click here for details.
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| I have received my item(s) & it is faulty. |
If the garment arrives and it has a manufactors fault contact us immediately to arrange to return the garment at our expense. In original conditions with tags attached. Once the garment has been received and checked, we will replace your item or if stock is unavailable we will refund the purchase price, please note all postage costs will be paid for by us once the fault is verified. Do not send the return package COD, these will not be accepted. For questions regarding this please phone us (03) 93148418, or feel free to email us
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