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| Q:What is your return policy? |
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| A:If the item is returned we will refund your purchase price less any shipping and handling charges. Any free shipping items will be less the actual shipping charges that were expensed in shipping the product to you. Buyer is responsible for the return shipping charges. The item must be returned in the condition that it was shipped to you. |
| Q:Do you combine shipping? |
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| A:Yes, based on the total weight of your order. |
| Q:When can I expect my order to arrive? |
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| A:We usually ship within 3 business days of receiving cleared payment. |
| Q:How much is the Shipping and Handling Charge? |
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| A:The shipping caculator on the listing will provide this information. If it does not Domestic rates (US) are located in the listing. |
| Q:Do you ship internationally? |
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| A:Yes, the shipping caculator provided in the listing will give you an accurate cost of shipping. If by chance the shipping caculator is not provided in the listing please send an email and the cost will be caculated for you. |
| Q:Do you have a handling charge? |
|
| A:Yes. Domestic handling charges are $1.25 per order (not item). International charges are $1.50 per order. All FREE SHIPPING items all handling charges have been removed. On these items any shipping upgrades for domestic orders will be charged cost. International orders will be charged based on weight. |
| Q:WHOLESALE PEWTER why do you have a 15 day handling time on these items? |
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| A:All wholesale pewter items are treated as a special order. With the rising cost of pewter we only make these items after the item is sold. It is not cost effective to have 100's of pounds of inventory setting on a shelf when it can be used to make other items that have sold.This way we can provide you with a top quality product at the best price. |
| Q:Do you sell individual pieces? |
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| A:Yes We are starting to carry individual pieces usually resulting from canceled or returned orders. These are very limited however. |
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