|  |
|
|
Our
focus is in providing a positive and affordable experience for the
first-time kilt buyer, and supplying reasonably-priced accessories that
any kilt-wearer will appreciate.
|
|
|
| Store
ship-to locations |
United
States, Canada, UK, Europe and Australia/New Zealand. Canadian
customers typically experience the longest shipping times.
We ship ALL U.S. orders via USPS Priority Mail. "Overnight"
shipping must be arranged prior to close of sale, and is not always
available. |
|
| Customer
service & return policy |
Kilts
must have pleats still tacked down for size exchanges/refunds.
Size
exchanges must get authorization, and must include return shipping. We may, at our discretion, decline to make an exchange and issue a refund instead. Some items are not eligible for exchanges or refunds, this will be clearly indicated on the item listing. Please note we only list a small percentage of our inventory on eBay- only our website has our full product line. |
|
Contact Us
|
We do not usually conduct business over the
telephone. We prefer E-mail, and will make every effort to respond
within 1 business day. If you do need to reach us by phone, please call
612-859-5764 during normal weekday business hours. Please do NOT use the eBay "ask seller a question" link to contact us, you will simply get an automated reply requesting that you contact us directly.
Our mailing address is:
StillwaterKilts.com
7500 16th Ave S
Richfield, MN 55423
|
|
| Shipping
& Handling |
Buyer
Pays Shipping. We are happy to combine shipping ONLY IF all items
are paid for in a SINGLE payment, and the items are purchased no more
than a few days apart. Correct procedure is to WAIT for us to create a
combined invoice. We unfortunately cannot offer retroactive shipping discounts.
Please
bid only on the item you actually want- do not bid on an item with the
intent of substituting a different size/tartan, as the item you really
want may not be in stock. (it also complicates our inventory
process)
|
|
| Feedback |
We want you to be
satisfied! The sale is not complete in our eyes until
the buyer actually recieves their item, so we ask that the buyer leave
feedback to let us know their goods arrived safely. We use eBay selling
manager to automatically leave positive feedback when you leave us
positive feedback. If for any reason you feel you cannot leave positive
feedback, please contact us. |
|
|
|
) 
