When searching for great bargains for our auctions and store, we are always asking if you our customer would like this item and can we provide it at a reasonable price. We want you to know that you are important to us, and the best way we can do that is to provide you with exceptional customer service.

Once you have decided to purchase from us, we want you to receive that sought after item quickly, securely & for it to be just what you were expecting! We want you to know that you are important to us, and the best way we can do this is to provide exceptional customer service.

eBay's Detailed Seller Ratings (DSR) gives you, the buyer, the chance to rate the experience you have when you make a purchase. You can choose to rate your experience in four different areas of customer service. We would love to receive a 5 in each area from all of our buyers! If you feel you cannot leave us a 5 please contact us right away so that we may have the chance to correct any mistakes and help to improve our service for all of our customers. You can contact us by clicking on the "Ask Seller a question" in any of our listings. We check our email 3 to 4 times a day and will to get right back to you.

Item as Described: We strive to accurately describe the item, list any flaws that we see or may feel. Many of our items are new but many are also previously owned and not to be considered new. Once you have decided to purchase from us, we want you to receive your item quickly and it to be just what you were expecting. We are happy to answer any questions about the item before you make your decision to buy.

Is our description accurate enough to earn 5 Stars? If not, please let us know by contacting us though the item listing by clicking on contact or email seller.

Communication: We check our email several times a day every weekday. Did we answer your questions in a timely manner? Did you receive a professional and accurate answer to your questions? Did you receive a shipping notification that included the tracking number?

Was our communication outstanding - fast and accurate enough to earn 5 Stars? If not, please let us know by emailing us thru the item listing.

Shipping Time: We strive to ship within 2 business days (1 day 99% of the time) of your payment clearing Monday thru Friday. We know you are anxious to receive your item! We ship UPS Ground as well as USPS both domestic and international. We do not ship on the weekends.

Please keep in mind that delivery time depends on the carrier, getting your package to them right away is our number one priority each and every day.

Is our shipping time fast enough to earn 5 stars? If not, please let us know by contacting us through the item listing.

Shipping & Handling Charges: We offer a great shipping discount for additional items, usually just $.75 - $2.00 for most items.

Your shipping charges are calculated by the weight and size of the package for your item. We ship at actual cost plus a small materials fee ($1 - $2 for most packages). All items are packed in the appropriate packaging materials using quality boxes, bubble wrap and peanuts which all cost a little extra but make it possible for your item to arrive safely. We also try to recycle when appropriate to be kind to Mother Nature.

As we have all experienced, fuel charges have increased dramatically and this has increased costs across all classes of mailing and shipping which are passed on to us by our carriers.

Shipping insurance cost anwhere from $1.65 to $5.00 per item, to ensure you are covered should something happen to your package, all items are insured with the COST INCLUDED in the price of our shipping.

It is not our intent to make a profit on our shipping charges.

Is our shipping price accurate enough to earn 5 Stars? If not then please let us know by selecting the contact us link at the top of this page.

There's always a holiday or need for a gift just around the corner and we specialize in new and vintage name brand items such as: Dinnerware from Villeroy & Boch, Johnson Brothers, Mikasa, Franciscan and more; Flatware from Rogers, Reed & Barton, Wallace; Collectibles from Royal Doulton, Steinbach, Royal Copenhagen, Limoges and so many more. Visit our store and see what is new and on sale.