Returns must be initiated by the customer within 30 calendar days of receipt.
Please contact us to receive an RMA number (Return Merchandise Authorization).
Returns will not be accepted without an RMA number.
Once an RMA number has been issued, the item must be returned within 15 calendar days.
Returns of phones and electronics are tested and inspected before a refund or exchange is made.
If the phone or electronic device is returned in the same condition as when shipped , a full refund will be granted. Otherwise the item may subject to a 10% to 20% restocking fee, dependent on condition. If item returned is in an unsellable condition, your RMA may be refused and shipped back to you.
All DOA (Dead on Arrival) items will be fully refunded or exchanged. Only defective products will be eligible for either exchange, store credit, or refund.
If you have contacted us about returning an item within 30 days of receipt we will honor the return period regardless of when you received an RMA. Please do not open a Case / Item Dispute if you are concerned about the return time period ending. Your messages are recorded and stored in our contact files.