FAQ
What is our Payment Method?
We accept PayPal transactions
Credit cards can be paid through PayPal as well
PA and CA are subject to pay sales taxes
What is our Shipping Policy?
We offer FREE Shipping!
Our warehouse is open Monday through Friday, from 7:00 am to 5:00 pm except holidays. Orders made on Saturday or Sunday or on a holiday will be scheduled to be picked, packed and shipped to you on the next business day.
We utilize USPS Ground or Fedex Ground as the means of delivery. Depending on the size of your order it will be in the hands of our carrier within 3 business days. Depending on the distance from our warehouse we anticipate your item to be delivered to you within 5 business days from the date of order placement.
We only ship to 48 Continental US States with USPS or Fedex Ground. No expedited shipping is available at the moment.
We'll ship your items within 3 business days after payment has been received. We do not ship to P.O. Boxes. Please provide us a valid physical address.
My product has not arrived yet, what should I do?
Please contact us and we will get back to you asap. We normally ship products within 10 business days after cleared payment and valid shipping address was received.
What is our Warranty and Return Policy?
SurplusToner will accept returns of product for the following reasons:
1.Product is defective or damaged
2.Non-defective goods returned within 30 days
3.SurplusToner shipping errors
Return requests will be reviewed, approved or denied and communication to that effect sent to you by email within ten business day of receipt of your return request. If your return is approved you will be sent a Return Merchandise Authorization (RMA) via email. The email will contain an RMA Number.
Please make a copy of your original invoice and print the RMA Number on it and place it in the shipping container with the returned merchandise. Merchandise must be returned in its original packaging. If an RMA is not approved, you are responsible for shipping costs to return the item to our warehouse at:
SurplusToner
Attn: Returns
6901 Lynn Way
Pittsburgh, Pennsylvania 15208
In the instance where you are returning merchandise you ordered that is not damaged or defective you will receive a refund less a 20% restocking fee.
Once your return has been received by the warehouse, you will be given credit for the amount of the purchase within 10 business days after receipt of return.
Items damaged in transit must be reported at the time of delivery and a note must be made on the carrier delivery record.
After 30 days, consult the manufacturer for warranty information.
I have some extra products, can I sell them to you?
If you have any products that are new, in a sealed box and good condition that you want to sell, please contact us.
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