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General Interest

 

Shipping

*Free Shipping Offers Apply Only To Orders Shipped Within the Continental United States and under 20 pounds.

Order Processing:

We process and ship orders every business day, Monday through Friday, from our main warehouse location in Hialeah Gardens, Florida. We do not ship on Saturdays, Sundays or National holidays. All orders received (checkout and payment completed) by 2:00pm EST are shipped the same business day* except for those shipping via the US Postal Service. Some orders may take 1-3 business days to process and ship. US Postal shipments are dropped off at the Post Office the next business morning.

Free Shipping Offers Apply Only To Orders Shipped Within the Continental United States.

Continental United States:

We use UPS Ground and USPS Priority Mail for all of our domestic shipping. USPS Priority Mail typically takes 2-5 days to arrive to you and is not trackable. However, we do include Delivery Confirmation as provided by USPS. We use UPS Ground for some of our larger and heavier items (5-14 business days). Delivery times vary depending on your location but you will receive a UPS tracking number once your item has shipped.

For those of you in a hurry we also offer expedited shipping options including UPS Next Day Air, and 2 Day Air. Please contact us for an accurate shipping quote.

Alaska, Hawaii and Puerto Rico:

US Postal Service Priority Mail is our standard shipping method to AK, HI and PR. We can ship nearly all items to you, although some restrictions do apply. USPS Priority Mail typically takes 5-14 days to arrive to you and is not trackable. Delivery confirmation is included on all USPS shipments.
Please contact us prior to purchasing or bidding for an accurate shipping quote and/or items restrictions.

APO/FPO Addresses and US Protectorates/Territories:

We ship to APO/FPO addresses via US Postal Service Priority Mail. We can ship nearly all items to you, although some restrictions do apply. Delivery time varies widely from 5-30 days; although most items arrive in less than 2 weeks. Delivery confirmation is not currently available.

Please contact us prior to purchasing or bidding for an accurate shipping quote and/or item restrictions.

PO Boxes

We cannot ship to PO Boxes so please be sure to provide us with a physical shipping address.

International Shipments:

Customs Duties and Taxes:

Depending on your country's laws, you may be subject to import duties and taxes on your purchase. Your charge from Suspension Parts Warehouse includes only the cost of your item(s) and the cost of shipping, and you will be responsible for paying any additional brokerage fees (if any), import duties and taxes at the time of delivery prior to your package being released to you. Please note that we have no control over these charges nor can we predict accurately what they may be. Customs and taxation policies vary widely from country to country; so please contact your local government office if you'd like more information.


Commercial Invoices and Declared Values:
All of our international shipments include a commercial invoice. We represent all of our products as merchandise and the declared value for each item will be the exact price that you paid for it. We cannot, under any circumstances, lower the declared value or mark the package as anything but merchandise (this means NO gifts!!). We also note shipping charges on the commercial invoice as required by the carrier. We do not include the shipping charges in the value of the item.

Days in Transit:

Days in transit are Monday through Friday only. Saturday, Sunday and National holidays are not considered days in transit. Also, the day that your order leaves our facility is not considered a day in transit.

Tracking Your Package:

You will receive a shipment confirmation e-mail the day that your order leaves our facility. This email will contain your tracking number (if available) along with a link to the tracking website for your package. Please note that the US Postal Service does not offer package tracking at this time; so USPS shipments will not be trackable, but you will receive a Delivery Confirmation Number.

Customer Pickups:

Unfortunately, local pickups are not currently allowed.

* Orders received by 2:00pm EST are shipped same business day except for those shipped via US Postal Service.