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General Interest

 

Warranty & Returns

Warranty

All parts sold by Suspension Parts Warehouse are new, replacement parts that meet or exceed OEM specifications and are guaranteed to fit each vehicle as described in the auction listing. These are MOOG REPLICAS made overseas and come with a one year warranty replacement.

Each part is covered under a manufacturer's limited warranty for a period of one (1) year and unlimited mileage. If a part fails during the warranty period, please contact one of our Customer Service representatives for questions or claim information. Warranty excludes damage caused by misuse, abuse, other faulty parts, improper installation or off-road, commercial use.

THIS WARRANTY DOES NOT COVER INCIDENTAL OR CONSEQUENTIAL DAMAGES SUCH AS PHYSICAL INJURIES OR PROPERTY DAMAGE, LOSS OF TIME, LOSS OF USE OF THE VEHICLE, INCONVENIENCE, RENTAL VEHICLE CHARGES, TOWING CHARGES OR ACCOMMODATIONS RESULTING FROM THE FAILURE OF THE PART.

Return Exchange Policy:

We will issue an exchange if your item is received defective or the incorrect item was shipped. If we do not have the correct part in stock we will credit you back the amount of the part NOT including any shipping fees.

No returns will be accepted after 30 days.

PLEASE DO NOT ACCEPT ANY OPEN OR DAMAGED MERCHANDISE FROM UPS OR USPS. IF ITEM HAS BEEN ACCEPTED AND PARTS ARE MISSING, WE WILL NOT BE ABLE TO REFUND YOU YOUR MONEY OR RESHIP YOU ANY MISSING PARTS. PLEASE SHIP AT YOUR OWN RISK.

How Returns / Exchanges Work:

We will re-ship your exchanged item when we receive the returned item from you or, preferably you can elect to have the 2nd item charged to your account. Credit for the 1st item will be given when the package is inspected, received and processed. (Credits take 1-3 weeks for processing.)

All Return Exchange Items MUST be in brand new condition, which means the item is never installed and kept in the original packaging and cannot be disassembled or damaged by incorrect installation. If parts were opened and/or installed, there will be a 20% restocking fee that will be held at the time of a refund. We are not responsible for installation errors. We are not responsible for any labor expenses, towing expenses, damages or rental car expenses that occur as the result of the installation of any wrong or defective parts.

Please remember to return the part in its original box and to include this form completed. Should you have any questions, please e-mail us at: ebay@suspensionpartswarehouse.com

 

Return to:    SPW Return Dept.

                       3901 W. 18th Ave. #902A

                       Hialeah, FL.  33012

 

Return policy: We will exchange your item if it is defective, or if the incorrect item was shipped. If we do not have the correct part in stock, we will refund your money once we have received the incorrect/defective item in (BRAND NEW CONDITION).

 

If buyer orders incorrectly, you must notify us within 7 days. A 20% restocking fee will be charged. Credit for the item will be issued once the package has been inspected, received and processed. We will NOT pay for any return shipping charges.

Return Procedure:

IF YOU HAVE ANY QUESTIONS OR CONCERNS WITH YOUR ORDER, PLEASE E-MAIL US FOR FASTER RESPONSE (Phone messages take longer to return). 

To return part(s) please e-mail at returns@suspensionpartswarehouse.com us with your eBay item #, full name, part number, and e-mail address that you placed you order with along with a detailed explanation of why you need to return or exchange it. We will e-mail you back with instructions in approximately 2-3 business days. If you do not have your order number, please indicate when your order was purchased and the full name or e-mail address ordered with. All RA numbers are e-mailed in 3-4 business days with a return shipping address and complete shipping instructions. No returns will be accepted without an RA number. If the RA number is not written on the outside of the shipping box, it will be returned to you. All returns must be postage paid; return shipping charges are not refundable. All returns must be packaged properly; we are not responsible for damaged returns that occur as a result of improper packing. We do not send or issue call tags. Return shipping is responsibility of the customer.