In choosing items for our store and auctions, we have you, our customer, in mind - we want you to have the very best that we can offer. We also want your experience in shopping with us to be a top of the line eBay experience, a smooth and easy transaction, a pleasant feeling of accomplishment when you have found just the perfect item you have been looking for, that happy, satisfied feeling when you have received your item and find it to be just what you expected.  We want you to feel that you are important to us, because, quite frankly you are!  We wish to provide you the kind of service that we would expect ourselves in buying from a top seller in the eBay Community!

Our 5 Star Guarantee!

eBay's Detailed Seller Ratings (DSR)  gives you, the buyer, the chance to really rate the experience you have when you make a purchase. In addition to regular feedback, you can choose to rate your experience in four different areas of customer service. We would love to receive 5 stars in each area from all of our buyers! If you feel you cannot leave us 5 stars, please contact us right away so that we may have the chance to correct any mistakes and help to improve our service for all of the buyers on eBay who shop with us! You can contact us by emailing orders@swankytownboutique.com .We check our email various times a day and promise to get right back with you. 

What is the “5 Star” experience?

 Item as Described:We strive to accurately describe the item you wish to purchase. Even though all are items are in brand new condition with tags attached sometimes they may have a small flaw or imperfection and we always throughly point them out. We feel that this is important in the world of online shopping. We also provide clear photos so that you can "see" what you are buying. We are also happy to answer any questions you may have about the item before you make your decision to buy.

Is my description accurate enough to earn 5 Stars?  If not, please let us know!
Email: orders@swankytownboutique.com 

Communication:   We check our email several times a day.   Did we answer your questions in a timely manner?  Did you receive a professional and accurate answer to your questions?  Did you receive a shipping notification that included the tracking number?

Was our communication outstanding - fast and accurate enough to earn 5 Stars? If not, please let us know!
Email: orders@swankytownboutique.com 

Shipping Time:  We ship within one business day (M-F) of your confirmed payment so that you can begin to enjoy your purchase right away. All items are quality packed to ensure a safe trip through the postal system. We ship our items within the US through USPS  Standard (6-9day), Priority(2-3day) or Express (next day). International shipping is shipped using Priority (7-12day) or Express (3-4day).Please keep in mind that we do our part by shipping your order quickly(1 business day). Shipping speed for International orders can vary greatly. The delivery speed depends on the speed of the US postal Service, your country's Customs department, and your country's Postal System. Shipping speed may be longer that expected. Please be Patient.

Is my shipping time fast enough to earn 5 stars?  If not, please let us know! 
Email:  orders@swankytownboutique.com 

Shipping & Handling Charges:   Your shipping charges are exact - figured by the weight and size of the package for your item. Handling charges are kept low and vary between $1-5 dollars to cover packing supplies in order to provide you quality shipping.We love to combine shipping and save you money. Just send us an email letting us know which items you are interested in. If the shipping calculator is showing a shipping price that you feel is in error, please let us know. We allways insure all our items because we know that once in a while packages can get misplaced or mishandled.

Is our shipping price accurate enough to earn 5 Stars?  If not then please let us know!
Email: orders@swankytownboutique.com