Do you stock all of the items listed in your auctions, fixed pric and store postings?
Yes. If an item is posted or listed in the SWELL Store, you can be assured that we do have it in stock and ready to ship as soon as your payment has been received.
Has my payment been received?
Payments made by Paypal are instantanious. After making your payment, please double check your Paypal account to make sure that your payment went through.
What are my shipping & handling costs?
Shipping & handling costs are listed in 100% of our postings. The default shipping amounts shown on eBay check-out and Paypal invoices are for all Canadian and United States addresses. If you live outside or these areas, shipping will be more expensive and will be listed in the body of the posting. Please check your posting for the appropriate shipping amount.
Make sure to take advantage of DISCOUNTS with COMBINED SHIPPING. For multiple item purchases, our policy is to charge the full shipping amount for the item with the most expensive shipping charge. For all subsequent items, simply add the discounted shipping rate, which is listed in all of our postings.
Has my item shipped?
As soon as your item(s) ship, positive feedback will be posted on your account, which will also include the shipment date, so please check your feeback before asking if your purchases have been shipped.
We ship merchandise to our clients 4-5 times a week. In many cases, items are shipped on the same day that payment is received. In other cases, it may take up to 2 business days after payment has been received for items to ship.
How long will shipping take?
We are located in Toronto, Canada and ship 99.9% of our shipments via Canada Post.
Within Canada, depending on the delivery destination, shipments can take anywhere from a couple days to 2 weeks, however most will arrive within 1 week.
Shipments to the U.S. typically arrive within 1-2 weeks. Delivery could potentially take longer should a shipment be held by U.S. Customs for inspection. Such delays are quite rare, however they do happen from time-to-time.
Shipments to any other International require 1-4 weeks for delivery on average, depending on the destination.
What is your refund/return policy?
Refunds will only be issued for lost or damaged shipments that have been insured. We will not be he held responsible for uninsured items once they leave our office and will not issue refunds should you choose not to insure your shipments.
Where applicable, our policy for lost/damaged insured shipments or for merchandise that is defective upon arrival is to provide replacement product. If we are not able to replace the defective item, we will promptly provide you with a full refund.
All defective merchandise must be returned by standard parcel post for inspection before product replacement or a refund is granted. Refunds will not be granted until the item has been received and inspected. We will also reimburse you for standard parcel post if the item is deemed to be defective.
If you receive an item in error, we will assume all costs in returning the item for exchange or refund. Again, we will only reimburse for standard parcel post delivery. Exchange or refund will only be provided once the parcel has been received.
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