PAYMENT: We accept most credit cards, money orders, and personal checks. Credit card orders can be placed online, 24/7, using Paypal our secure processor. If you prefer, you can call us with your credit card information. Call: 951-491-9918 (8 AM - 8 PM Pacific time 7 days) If you choose to pay with a personal check or money order, please make payable to Symbolic Embroidery and send to: Symbolic Embroidery P.O. Box 806 Aguanga, CA 92536 RETURNS: Callsigndepot must authorize all returns. Please contact us for a Return Authorization number. ORDERS: All orders are custom; we don't make it until you order it! Orders are usually shipped within 10 working days. If you need it sooner, please notify us and we'll do our best to accommodate your needs. SHIPPING: Most domestic orders are shipped via the United States Postal Service (USPS) Priority Mail (2 or 3 day delivery). International orders are primarily shipped USPS First Class or Parcel Post. Arrangements can be made to ship via UPS or FedEx.