1. Hi, we are a two person operation, just barely keeping our ears open and heads above water as we search for, buy, clean, take pictures of, edit and type one by one into Ebay all our albums, books, tapes, CDS and more. This takes a lot of time.
2. Once we get your order we go right to work on it, pull it down (print) from Paypal or your letter to us, pull the item, put it on shipping table, pack it carefully so it makes it through the postal system, get in the car and take it to the post office and ship it out. Then we must file the paperwork, in case there are questions about it later. This all takes real (meat) time. Not cyberspace 1's & 0's like a paypal payment or email...
3. We ship 99.9 percent of items via post office, which has a media mail that makes it feasible for music and book dealers to stay in business on the internet and via mail. Once in the system, items take 3-5 days for first class and 7-10 for media mail (mostly lps & books). So we ask that you DO NOT EMAIL us for 14 days at least...so we can keep working and not stop every 5 minutes to answer something we really can't answer. If you are that nervous about doing business with someone with a 99.4% rating, we don't know what to do...We have very little extra time if we are going to get your order to you.....You would be upset by someone cutting in line at a movie on you, well we see early emails as cutting in line, unless it is a specific problem, never arrived, past 14 or so days, anything except plain nervousness....
4. That said, we will list titles, answer questions about the item, shipping and anything else relevant to the record or CD or book. We enjoy doing that, even chatting about music, books and the people we've all met who make them for us.
5. And finally, if you need something for a birthday, present etc, tell us up front, as we can't make anything go faster once it is in the postal system.. Don't email us 10 days after the order was placed and say I needed it yesterday...Our hands are tied once the post office has it.
6. Sorry, we even had to write all this, but the early emails are growing faster than a bird flu panic. We do our best to ship withing 24-72 hours of an order arriving and by our feedback, you can see we do pretty well. Exceptions, noted and handled as they come up. Thanks for reading and I hope this helps so we can get more goodies on line for ya.
7. There are options for faster shipping, although most involve the postal system, and we can do FedEx as it is right next to post office, others take too much time to get to. So ask ahead if you need faster shipping.
RatherRuss | 
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