A FEW MORE SATISFIED CUSTOMERS
I have a 106.53602202 Kenmore with an ice maker that stopped working after a piece of ice was caught in the water hopper and caused all of the new water to flood out of the freezer onto my floor. I had turned the unit to the off position while I cleaned up the mess and when I turned it back on it did not work... I called in the Sears service tech and he worked on it for an hour and a half without success. He recommended that I order a whole new unit for $189.00. I said I would think about it. I read your troubleshooting guide and tried the prime it trick and it now works like a charm. 1st load just ejected and then it filled with water for the second load. I am very happy! Thanks Ice Maker.. Neil Johnston Regina, Saskatchewan. Canada
Hi Don , Sorry I didn't contact you earlier but I installed the ice maker and immediately left town . Now I'm back home and it's GREAT to have a bin full of ice . The install was as easy as you described and dealing with you was a pleasure . I'd like to wish you and yours a very Happy Holidays!
Thanks , Charles Vollmer
Dear just-ice-makers, Don, I want to Thank You for the most incredible experience. Your attitude, your service, your follow up, your product, your price, your shipment, all were just GREAT. Thanks you for re-insuring my faith in being able to completely trust a person. You are few and far between and I have already spread your story and will continue to do so. Thanks again for all that you have done. Oh, yes, the ice maker is working great. -Don in Va. - usetomerch65
Don, Thank you so much for the terrific and speedy service. I am currently being
serenaded by the beautiful sound of ice cubes hitting the bin and water refilling the ice
maker! After filling the tray manually as instructed, the ice maker has cycled through on it's own twice, So everything looks great! It's a pleasure doing business with you and I
will gladly recommend you to others.
Sincerely, -Bob MacGregor
Dear just-ice-makers, Don, It was a pleasure speaking with you on the telephone regarding my broken ice maker. I certainly can understand why so many people leave outstanding comments about you and your customer service. Received the new ice maker had it installed in just a couple of minutes and it quickly began making ice. Thanks for all the help. Regards, -Russell Lakewood, CA
Hi Don. I am writing this in addition to the most positive feedback I left on EBAY because 80 characters and 5 stars just don't say enough! I am not one to say much when I leave feedback except for the occasional comment about the speed or accuracy of the goods received. However, I want you and everyone else who may be trying to decide who to buy from to know that your customer service is off the chart! Thank you for your desire and willingness to do whatever it takes to insure every customer is 100% satisfied. Many sellers provide decent merchandise, but it is indeed rare to find one who is willing to help long after the money has been exchanged. THANK YOU SO MUCH! Scott
I had complete success in the installation, and I have been enjoying automatic ice production for the past 5 days. Thank you. I would not not have attempted this project without the instructions you provided "up front" before purchase. When looking at the installed unit it was not clear that the electrical and water connections were so easily disconnected and reconnected. So when you explained that it could be done and the other e-mails you posted confirmed that it had been done, I decided to give it a go. Again, thanks for your help.Best regards,
Dear just-ice-makers, Hi Don, You sent my Ice Maker on May 1,2008 and I received it on May 3,2008. I installed it the day after receiving it. Thanks for the instructions, and like you said it would be easy to install. I would have gotten back to you sooner but I wanted to make sure that the ice maker worked properly. My wife said that your ice maker operates better than the one that came with the refrigerator and she and I are very pleased with the results. I could have bought the Ice Maker for a few pennies less Don, but you were the only one who sounded like he knew what he was talking about and followed up with emails!!!!! Thanks again!!!
Best regards, - Robert J. Fern P.S. I left you positive feedback! - fernrjf
Don, Thank you so much. I left feedback on eBay, of course positive. If every eBay seller provided the high level of customer support as you, stores everywhere would be closing for lack of business. My ice maker installed easily and works perfect. Thanks again for the outstanding experience. - Jeff
Don, You are the man! Your idea to try and reset the circuit boards worked!!! I went ahead and unplugged the refrigerator for a minute, and then plugged it back in. This did seem to reset everything because we have been making ice all afternoon. Thank you for all your money saving suggestions and help. -Mark Matthews
My husband did get the ice maker installed and it works wonderfully. The directions were very clear. Thanks for a great product. If we know anyone in need of a product you sell, we'll be sure to refer you. - Dianne
Sorry it took so long to get back to you. The Ice Maker worked perfectly as you stated it would. I took the old ice maker apart and found the motor was the problem. Thanks so much for your help in resolving this problem. You saved our family money and helped me maintain my status level in my family. (Dad can fix anything) - David Morgan :)
Thank you the the new ice maker. Received it Saturday. I was able to install it and prime it. Everything worked perfectly. The instruction sheet you sent with the ice maker was perfect. - Brent
Don, You are the ice maker wizard. We have lots of cubes. It was fairly late last night when I checked the progress, so I didn't want to call you and possibly wake you up. Thanks for all your help. - Ken
Hi Don. The ice maker is working very well, it works better now, than when it was new. Every 2 hours it produces a batch of ice. Thanks again for your help. -Keith.
Hi Don, I installed the ice maker today and it's working great! Thanks for all the help and I'll leave positive feedback for you. Thanks again, -Paul
HI Don, I got the boards this morning intact!, And so far all looks good. My first indication is the LED lights up now and blinks when you open the door and stays constant when you close the TX cover.. Hopefully I can shut down my Ice making factory now! Thanks, - Mike
I would like express by complete satisfaction with your customer service. I have experienced many claims from others but you do deliver what you promise and more. Your focus on technical completeness, quality and to work with exceptions has really impressed me. I am very appreciative of you shipping the ice maker and the other recommended parts to me in Australia. To other buyers I thoroughly recommend that they use your competent and efficient services.
- Hank, Melbourne, Victoria, Australia
I received the package about 5 days after the you shipped...not bad! Installation of icemaker, solenoid and sensor into my Kitchenaid fridge went flawlessly and was done in under an hour. Cubes fully filled the hopper by the next morning. Just wanted to thank-you for your personalized help and top-notch attention to customer service.
FYI for you and those looking to do business with you from Canada...the delivered cost of all the parts from Whirlpool Canada would have been in the $500.00CDN range. The totals from you including shipping and the taxes came out to be the equivalent of just under $300.00 in Canadian funds. any way you do the math, I saved a ton!!
Take care, Sam Rallis Barrie, Ontario, Canada