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| Q:What is your Exchange Only (No Refund) Policy? |
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| A:All items are sold as is - NO REFUNDS. Shipping insurance is optional and highly recommended since we are not responsible for damages that occur when item is shipped with UPS/USPS. |
| Q:Do you combine shipping if I purchase a lot of items? |
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| A:We always try to give you a discount on shipping if you purchase 3 or more items from us. Once you win the auctions (of 3 or more items) we will send you a combined invoice with a slight discount in shipping. |
| Q:When can I expect my item(s) to arrive? |
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| A:Once payment is received, items are usually shipped out within 2-3 business days. Regular Shipping 2~3 weeks. Expediant Shipping takes 1~2 weeks. Please note that USPS/UPS operates at different speeds in different areas. Tracking confirmation is FREE with every order (you must provide your email to receive this). |
| Q:How much is your Shipping and Handling Charge? |
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| A:Each item has different shipping costs. Please check the listings to see how much shipping and handling is! Remember, insurance is optional but highly recommended since we are not responsible for damages caused by USPS/UPS shipping. |
| Q:Do you ship internationally? |
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| A:We only ship within the U.S.A and sometimes Canada. Please check each listing and contact us directly - it really depends on the item. If you are elsewhere in the world - we can ship to a friend or relative in the USA, if you pay for the item and provide a USA address. |
| Q:Can I pick-up my item instead and not pay shipping? |
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| A:I'm sorry - since our items ship out at different locations, we do not offer local pick-up. Please see each listings for our shipping charges. |
| Q:What is the easiest way to contact you? |
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| A:You may contact us through ebay directly by clicking on "ASK SELLER" or "ASK SELLER A QUESTION" links. I'm also available for instant messanging on SKYPE or online phone chat on SKYPE as well. |
| Q:I emailed you directly through your hotmail email address, but got no response?! |
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| A:We are sorry if we had not responded to your email. Sometimes, when you email us directly through hotmail, the email gets sent to our junk mailbox and hotmail auto deletes them! The safest way to contact me would be through EBAY. |
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