All custom orders must include the information requesting directly upon the paypal payment. At no time will we accept a seperate note which is detached with the payment "ORDER" form... and not guaranteed...
You can leave colors or selections to double up on our email at thenevues@aol.com with your ebay user id, the title of the item and the date paid.

COLORS ON PAYPAL PAYMENT THAT HAVE BEEN CHANGED AFTERWARDS, ARE NOT GUARANTEED TO BE PROCESSED AS THE "NEW" COLORS. FIRST COLORS STATED ARE MOST LIKELY THE ONES THAT THE PROCESSING CENTER WILL REVIEW FOR YOUR ORDER.

COMBINED SHIPPING DISCOUNT INFORMATION -
FIRST ITEM IS ALWAYS CHARGED REG. SHIPPING FEE-
PLEASE WAIT TO PAY - AND COMBINE YOUR ITEMS ONTO ONE INVOICE FOR THE REDUCTIONS TO TAKE PLACE ON EACH ADDITIONAL ITEMS SHIPPING FEES.
IF THE SHIPPING FEE ON AN ADDITIONAL ITEM IS GREATER THAN $5.00 - YOU RECIEVE $5.00 OFF OF THE ITEMS SHIPPING TOTAL.
IF THE SHIPPING FEE ON AN ITEM IS LESS THAN $5.00 - THEN YOU WILL RECIEVE THAT ITEM SHIPPED FOR FREE.
ALL ORDERS MUST BE PAID ON ONE INVOICE in order for the reduction to take place.
If you see other items that you are interested in bidding on, or purchasing as a buy it now - just remember that we will combine them all together on one invoice after the final item ends auction time. We only ask that the last item won, or purchased MUST end within 7 days of your first item.

PLEASE DO NOT PAY SEPERATE INVOICES as they arrive by email,

wait until all items are combined showing your SHIPPING DISCOUNTED - and then pay :) Thanks


PRE DESIGNED SIGNS-

FONT STYLES ARE AVAILABLE FOR EACH INDIVIDUAL SIGN LISTING AND SHOULD BE SELECTED DIRECTLY FROM THE ITEM'S AD... OR THE FONT STYLE USED IN THE SAMPLE PHOTO WILL BE WHAT WILL BE USED WITH NO EXCEPTIONS.

IF YOU WISH TO SELECT A DIFFERENT FONT PLEASE MAKE THAT CHOICE BY SELECTING FROM THE CHART PROVIDED ON EACH INDIVIDUAL SIGN... NOT FROM THE "MAKE YOUR OWN SIGN FONT STYLE LIST" .. THE CHART OF FONT STYLES ON EACH LISTING HAVE BEEN CAREFULLY SELECTED AND AT NO TIME WILL WE ALLOW A SUBSTITUTE FOR ANOTHER THAT IS NOT INCLUDED FOR A SIGN... THANK YOU IN ADVANCE...


IF A COLOR for the BACKGROUND OR FONT IS NOT CHOSEN AT TIME OF PAYMENT WE WILL SEND THE COLOR SHOWN IN THE PHOTO OF THE AD AS A DEFAULT. IF A BACKGROUND COLOR IS SELECTED, BUT NO FONT COLOR WE WILL PICK ONE FOR YOU. IF THE FONT COLOR WAS CHANGED BUT THE BACKGROUND COLOR WAS NOT, WE WILL PICK ONE FOR YOU ~ THANK YOU...:)


FOR MAKE YOUR OWN SIGNS~
IF THE COLORS OR FONT STYLE IS NOT SELECTED AT TIME OF PAYMENT, WE WILL SELECT ONE FOR YOU. IF THE SAYING IS NOT GIVEN AT TIME OF PAYMENT WE WILL AUTOMATICALLY SELECT FROM ONE OF OUR SIGNS TO SHIP AS A DEFAULT.


SIGNS WILL NOT BE PROCESSED UNTIL PAYMENT IS CLEARED. SIGNS WILL BEGIN PROCESS SIGN AFTER ALL INFORMATION IF VAGUE IS CLARIFIED. WE RESERVE THE RIGHT TO MAKE THE SIGN IN DIFFERENT SELECTIONS IF THERE IS NO RESPONSE TO OUR EMAILS ON OBTAINING FURTHER INFORMATION ON REQUESTS THAT MAY BE VAGUE OR COMPLICATED.


RETURN POLICY-
IF YOU HAVE :
RECIEVED THE WRONG ITEM - OR BELIEVE THAT THE ITEM YOU HAVE PURCHASED IS DIFFERENT THAN THE ONE DESCRIBED ON THE LISTING ~PLEASE~ BEFORE LEAVING FEEDBACK

CONTACT US IMMEDIATELY

WE ARE NOT RESPONSIBLE FOR DAMAGED ITEMS DURING SHIPMENT. WE HIGHLY RECOMMEND THAT YOU PURCHASE INSURANCE THAT IS OFFERED AT THE CHECK OUT PROCEDURE AT THE TIME OF YOUR SALE.

WE CAN HELP YOU IN ANYWAY POSSIBLE WITH THE CLAIM PROCEDURE THROUGH THE US POSTAL SERVICE.
ITEMS THAT ARE NOT INSURED HAVE ABSOLUTELY NO PROTECTION AGAINST LOSS OR DAMAGES DONE BY THE POSTAL SERVICE
ITEMS BEING RETURNED BACK TO US WILL NEED TO BE RETURNED IN THE SAME METHOD THEY WERE SHIPPED OUT TO YOU.
THIS MEANS ~ PRIORITY MAIL MUST BE USED WITH INSURANCE AND CONFIRMATION TRACKING NUMBER TO AVOID A LOST OR STOLEN PACKAGE.

IF ITEMS ARE RETURNED BACK TO US THEY ARE AT THE BUYERS COST.

ALL ITEMS WILL BE REFUNDED MINUS THE COST OF SHIPPING. ALL SHIPPING FEES ARE NON REFUNDABLE.

NO REFUND WILL BE GIVEN IF THE ITEM IS NOT RETURNED WITHIN 30 DAYS OF THE RECEIPT OF ITEM DATE, OR IF THE ITEM IS NOT RETURNED WITH CONFIRMATION TRACKING AND INSURANCE.

PLEASE INSPECT THE ITEM AS SOON AS IT ARRIVES, AND EMAIL US IMMEDIATELY OF ANY ISSUES YOU MAY HAVE.
IF YOU ARE NOT SATISFIED WITH YOUR ITEM WHEN IT ARRIVES, PLEASE EMAIL US IMMEDIATELY TO COMMUNICATE THE ISSUE BEFORE LEAVING A FEEDBACK.

MOST PROBLEMS CAN BE RESOLVED,
BUT ARE NOT GUARANTEED TO BE ELIGIBLE FOR A REFUND WITHOUT HAVING THE PRODUCT BACK HERE FOR INSPECTION FIRST... AND BUYER IS RESPONSIBLE FOR THAT RETURN POSTAGE COST...

please read the refund policy entirely before making your purchase to avoid any disappointment. thank you
we appreciate your business and strive to work with our buyers to complete each transaction with satisfaction. :)


EMAILS AND COMMUNICATIONS~
Email communications should be made using the eBay email system. Please avoid contacting us using personal email addresses that appear on invoices. Do Not contact us via a "Response" or "Reply" using one of the Invoices, or Item has Been Shipped Mail notifications, etc that have been sent to you ~ Sometimes these are computer generated messages, and do not get directly sent to a seller's inbox. PLEASE KEEP THIS IN MIND WHEN TRYING TO EMAIL US. thanks :)

PLEASE ALWAYS USE THE CONTACT SELLER THROUGH THE ITEM YOU PURCHASED , OR PLAN TO PURCHASE TO ASSURE WE RECIEVE YOUR MAIL - OR DIRECTLY THROUGH ANY ITEM WE HAVE LISTED, OR THROUGH THE CONTACT SELLER BUTTON WITH A "QUESTION" ON THE UPPER RIGHT HAND CORNER OF THE STORE OR LISTINGS.... Any other forms of contact may result in us not getting your message. Thank you in advance :) PAYMENT POLICIES & PROCEDURES ~

Please contact us through the ebay "ASK A QUESTION" Button if the answer you are looking for is not here :) Thanks
We accept money orders or Cashiers Bank Checks FOR USA RESIDENTS ONLY. INTERNATIONAL CUSTOMERS MUST USE PAYPAL.
WE DO NOT ACCEPT PERSONAL CHECKS

PAYMENT IS DUE AT THE TIME OF THE SALE UNLESS YOU ARE AWAITING ITEMS THROUGH AUCTION TO COMBINE TO ONE INVOICE FOR THE SHIPPING DISCOUNT. We ask that you kindly let us know if your items to be combined will be waiting for payment longer than 7 bus days apart to avoid confusion assuming they are unpaid...


MONEY ORDERS & CASHIERS CHECKS OR PAYPAL PAYMENT
MUST BE RECIEVED WITHIN 7 - 14 BUSINESS DAYS AFTER THE DATE OF SALE.
Money orders & Cashiers Checks are processed 2 days out of the week here...and can take longer to process rather than using paypal instant payment. Items will not begin processing until we have received notice that the funding has CLEARED into OUR account FIRST... thank you in advance...

AN UNPAID ITEM CLAIM WILL BE FILED IF PAYMENTS ARE NOT MADE WITHIN 14-20 BUSINESS DAYS FROM THE DATE OF SALE. Please notify us if you believe your payment may be delayed for some reason to avoid the UNPAID ITEM STRIKE and NEG FEEDBACK that will result in the misscomunication.
We do our very best to accomodate for any unforseen difficulties..... so please.... don't hesitate to email any questions regarding this / or to notify that you plan to combine other purchases. We really avoid doing the neg feedbacks, or unpaid item strikes at ALL costs. It is much better to communicate any trouble you are having then to have a non reversable neg result for this lack of communication.

MONEY ORDERS OR CASHIERS CHECK PAYMENTS SHOULD BE MADE TO : Dave Nevue P.O. Box 244 Tolland CT. 06084

SHIPPING INFORMATION -
This information explains just about everything I could think of about the shipment of your purchase(s).
If there is something we did not mention that you are trying to seek an answer about.... Please don't hesitate to ask by contacting through the "ask a question button" on the ebay item you are interested in bidding on .... thanks :)

SHIPPING CALCULATION INFORMATION -
Please remember to check the cost of shipping this item by using the Shipping Calculator. Do not place a bid if you are unsure of the cost of shipping. There are no reductions on shipping costs once you have bid on an item UNLESS you are purchasing multiple items on one invoice. (see Shipping Discount Info.)

ITEMS WILL BE SHIPPED IMMEDIATELY FOLLOWING THE 7-14 DAY PROCESSING TIME ~ ONLY IF PAYMENT IS CLEARED AND ALL INFO IS GIVEN WILL THE SIGNS BEGIN THAT PROCESSING TIME...

We prefer pay pal as this is the fastest method of getting your items out to you, with almost 100% garaunteed clearance of funds.

Mailing a MONEY ORDER OR CASHIERS CHECK to us will delay the shipping of your item immediately. There is a waiting period for this method of payment to clear. Your packages will only be sent once the payment has cleared to our account.

YOU WILL BE NOTIFIED VIA EMAIL ON THE DAY YOUR ITEMS HAVE BEEN SHIPPED. This Email is computer generated and sent automatically as we print your shipping label.

This email contains all information regarding your packages.

You can track packages using the confirmation number on this email. It's very easy to go online using the USPS.com Website.

IF YOU HAVE TROUBLE AT ALL USING THE TRACKING INFORMATION, OR HAVE LOST THE INFO WE CAN RESEND AN EMAIL WITH YOUR PACKAGES CONFIRMATION TRACKING NUMBER.

This should be done before assuming that your items are lost. The website USPS.com will actually show exactly where your package is at that immediate moment, and where it has been left if you have not recieved it.

WE TRACK AND CONFIRM ALL USA DELIVERED PACKAGES unless otherwise stated in the advertisement. International may vary. using the www.usps website we are not in any way in control of the postal service updating the information on your package. Unfortunately it can take up to 24-36 hours after you've received your item to actually see anything updated on the site other than, "Shipper has notified us to expect your package "...and so forth. If you have trouble in tracking let us know.. we'll call customer service to see if there is more information on this item..

Just about all of the Items we sell will be shipped using USPS PRIORITY MAIL unless otherwise stated on the shipping calculator. USPS PRIORITY MAIL is a 2-3 BUSINESS DAY Delivery.

International Mailings will be quoted via email to customers upon request. Method of International shipping will be chosen to give the best possible rate.

Insurance is NOT INCLUDED AUTOMATICALLY & WE STRONGLY ADVISE The additional small cost of insurance be purchased by ALL BUYERS at check out.

This will protect you from any damages done during shipment. WE ARE NOT RESPONSIBLE FOR ANY DAMAGES DURING SHIPMENTS.

If you choose to use the insurance available to you, your items will be COVERED BY THE UNITED STATES POSTAL SERVICE after filing a claim with the Post Office in your home town location.

PLEASE EMAIL US IF YOU NEED ASSISTANCE IN USING THE POSTAL CLAIMS PROCEDURE - Before concluding that it is a lost cause. We will do whatever possible to help aid in your claims.

FREE Shipping OFFERS ARE SEPERATE FROM OUR SHIPPING DISCOUNT OFFER & ARE FOR USA RESIDENTS ONLY -
FREE SHIPPING ADS ON ITEMS ARE LISTED PERIODIACALLY, AND DO NOT STAND AS THE FIRST PURCHASE IN OUR SHIPPING DISCOUNT FEATURE. FIRST ITEM IN DISCOUNT MUST HAVE A PRICE.

INTERNATIONAL CUSTOMERS PLEASE EMAIL FOR A SHIPPING QUOTE BEFORE PLACING A BID .... YOUR SHIPPING WILL BE ON SALE FOR THE SHIPPING DISCOUNTS AS WELL, BUT NOT FREE ~Thank you in advance

THANK YOU FOR TAKING THE TIME TO READ ALL OF THIS! :)

WE REALLY APPRECIATE YOUR PATIENCE, AND CONSIDERATION OF RESPECTING OUR POLICIES BEFORE HAND

AND LOOK FORWARD TO WORKING WITH YOU WITH NO DOUBTS OR QUESTIONS FOR THE FUTURE :)

HAVE A WONDERFUL TIME BROWSING THROUGH OUR STORE, AND FEEL FREE TO CONTACT US ANYTIME WITH QUESTIONS YOU MAY STILL HAVE :)

Sincerely DAVE & MARCIA NEVUE
The Nevues Art Studios

New England USA
Where Decorating your home becomes a work of Art ! :)