The Trading Angels Terms & Conditions
PAYMENT: We accept payment by PayPal, for which we do not charge. Collection in person can be arranged and P&P charges will be removed. PLEASE NOTE: Due to limited storage facilities, we are unable to store purchased items beyond 7 days. Please make your payment within 48 hours. For overseas buyers, Paypal is our preferred method of payment.
POSTAGE: We post within 2 working days of payment clearing. High value items will automatically be insured. If you require additional insurance, we will be happy to quote this for you.
Proof of postage is always obtained and provides insurance to the value of £41. We endeavour to keep our postage costs as low as possible, but equally like to ensure that all items are carefully packaged & despatched as quickly as possible.
Our Shipping and Handling (S&H) charges reflect the true costs incurred, which include insurance/postage/packaging/administration/labour/transportation costs. eBay allow Sellers to include a reasonable handling cost in their S&H charge.
REFUND & RETURNS POLICY: We are happy to accept returns within 7 days if the item you have purchased is faulty or not as described - and for this we will refund your postage costs in full. For any other reason, we will gladly accept the item back, in its original condition and packaging, but you must cover the postage costs yourselves. PLEASE NOTE that we now also charge a 10% handling fee for such returned items. Any questions, please just ask!
Payment for returns will usually be made via Paypal, unless mutually agreed otherwise.
CONTACT INSTRUCTIONS: Please contact us with any queries or to resolve any problems through the eBay messenger system. We are very approachable and will do our upmost to ensure that your transaction is a smooth & pleasant one!
NO SALE CONDITIONS: We reserve the right to return all payments made if the item is lost, damaged, stolen or there was a listing error.