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 THE WHOLESALE EXCHANGE

THE WHOLESALE EXCHANGE

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  • Frequently asked Questions
Frequently Asked Questions
 Q: What are your shipping discounts
  A: shipping discounts: You pay the highest shipping price first then a reduced rate for each additional item. If ebays automated system does not give you the correct amount then when you have finished shopping (do not pay) just email us and we will send you 1 combined invoice.
 Q: Do you combine shipping
  A: Yes, we reduce and combine your shipping on items purchased. shipping discounts: You pay the highest shipping price first then a reduced rate for each additional item.
 Q: About Our Vials
  A: The Vials size is 2" tall x 5/16" wide and made of glass with clear plastic tops. The vials are filled with the flakes and have NO liquid added. These flakes are as light as feathers and it would take hundreds of vials of flakes to equal an ounce. We are the Mfg. and sell these to 99% of all the Rock, Mineral and Gift shops around the world.
 Q: Do You Combine shipping
  A: Yes, we combine shipping on items purchased within 48 hours of each other. When you have finished shopping, if your order was not auto combined (do not pay for the items) just email us and we will combine and reduce your shipping and send you an updated single invoice. You will pay full price for the 1st item and a reduced rate for each additional.
 Q: When can I expect my order to arrive?
  A: Upon payment, your order transfers to our shipping dept. where it will take 1-2 days business days (we are closed on Sat & Sun) for proccessing and will be ready for pick up by the shipper. First class shipping by USPS takes 5 - 9 busines days.
 Q: Are the Gold Flakes real ?
  A: Yes! They are a low grade Gold Ore(2K-3K Purity value which varies greatly) but the Flakes have a sparkling rich appearance of a much finer Gold. We have been selling these flakes for many years.(THEY ARE AN INDUSTRY STANDARD USED IN THE INK INDUSTRIES. A Lot of resellers of our Vials claim them to be pure 23k or 24k and they are not.
 Q: Refunds
  A: If you purchased an item thru ebay under $50 we will give you a full refund less shipping / handling. If you made a wholesale bulk purchase of 25 items or more then there will be a 20% restocking fee to cover our costs and fees. We will be glad to give you a free product exchange. Before returnig an item please email us for a return auth.#