Terms and Conditions Payment and shipment terms may vary on individual items.

Payment methods   Pay Pal  Money Order/Cashiers Check, Visa/MasterCard, Discover We ship most items within 24 hours of receiving payment. We also include delivery confirmation & package tracking on nearly all orders. Store ship-to locations   WorldWide Shipping & Handling   Buyer Pays Shipping. International customers are responsible for any duties, customs, or brokerage fees. Sales tax   7.3% if shipped to KS Customer service & return policy   Satisfaction guaranteed.  If there is a problem with anything ordered from us, please email us and we will do everything we can to make it right. We buy delivery confimation, package tracking and private shipping insurance on most packages to insure safe delivery of your order.  Brand New, factory sealed  items must be returned unopened to recieve a full refund.  Shipping costs will not be refunded, only the full price of the item returned will be refunded.

SAFE DELIVERY GUARANTEED!     FAST SHIPPING! FREE PACKAGE TRACKING! BUY MORE & SAVE ON SHIPPING! EASY COMMUNICATION WITH 5 STAR CUSTOMER SERVICE!

Bid with confidence! We now offer private shipping insurance on all of our packages and pass the savings on to you! We also mail all of our orders with delivery confirmation and give you a package tracking number. If you pay for the private shipping insurance and your order gets lost or damaged in the mail, we will promptly refund your money or send out a replacement immediately. We want your shopping experience to be a great one! If you ever have any questions please email us at shocker3@cox.net Thank you! We mail most orders within 24 hours of receiving payment! We mail most orders with delivery confirmation and we will give you a package tracking number (USA only). We use AIR MAIL for our international customers. We offer a $2.00 shipping discount on all addtional items bought and paid for at the same time! We strive to bring you 5 STAR CUSTOMER SERVICE. If you ever have any questions, please email us at shocker3@cox.net! We will do everything we can to answer your questions and make your shopping experience with us a great one!

At Tom Sawyer 2 Way Radios we offer you name brand electronics at a low cost with 5 STAR CUSTOMER SERVICE. We sell both BRAND NEW, Factory Sealed items and items that have been “FACTORY RENEWED” to New Working condition. 

All of our electronic items come with a factory warranty of at least 90 days.

What is a FACTORY RENEWED ITEM?

A FACTORY RENEWED item is one that the factory has inspected, tested, and repackaged.  In some cases it is still new in other cases it is a return in which all defects are corrected (except minor cosmetic blemishes.)  It is then tested and repackaged to meet all original specifications.

Some examples:

1.    An item that a customer returned with a minor defect that the factory has corrected. The item is tested, repackaged and offered as a Factory Renewed item.

2.    Returns where the customer just changed their mind.  Many stores offer a 7 to 30-day money back guarantee on their products, some customers return items after buying them even though they are perfectly fine and unused. Once an item is opened, it can no longer be re-sold as new. These items are returned to the manufacturer, inspected and repackaged for sale as a Factory Renewed item.

3.    Items where the shipping box or item packaging was damaged in shipping.  The item is tested and repackaged for sale.

4.    The item was returned to the manufacturer under the original factory warranty.  If it is a minor defect that is easily correctible, it is fixed by the factory and then tested and repackaged for sale as a Factory Renewed item.

5.    The item was returned because of a minor cosmetic blemish or small scratches.  The item is cleaned –up, tested and repackaged.  (Small scratches or minor cosmetic blemishes usually are not removed).

6.    Demo models.  Again once the original packaging has been opened it can’t be sold as new.  These units are inspected, tested and repackaged for re-sale as a Factory Renewed item.

Buy Factory Renewed items from us with confidence!

We sell both new and Factory Renewed items and we have seen very little difference in the defective rates.  Both our new and used electronic items have a 2 to 3 % defective rate (it varies a little bit among the different items and models).  We stand behind ALL of our electronic items.  And we will replace anything that is defective.  That is part of our 5 STAR CUSTOMER SERVICE!