Our goal is 100 percent customer satisfaction! We ship every day and strive to select the best, and least expensive, postage media for your particular item. We pack items very carefully but once the shipper picks up your order, they are responsible for getting it to you in the same condition as we originally packed it. Most of the time, we give you the option for insuring your purchase. However, if you choose UPS as your shipping option, remember that they automatically include insurance up to the value of $100 in their price. Don't hesitate to contact us! Thanks for your purchase and come back to see us REAL soon!