How accurate was the item description?

• Review the item title and description to see if they match the item you received.

How satisfied were you with the seller's communication?

• Recall if the seller addressed any questions or concerns that you had, and did so in a professional manner.

• Consider only business days when evaluating the timeliness of the seller’s communication (sellers may not check email on weekends and holidays).

How quickly did the seller ship the item?

• Rate the seller on the time it took to mail the item, not the time it took you to receive the item.

• Don’t hold sellers responsible for delays in mail services, international custom delays, or for the time it takes for your payment to clear.

How reasonable were the shipping and handling charges?

• Remember that sellers may charge for the cost of the actual packaging materials, along with a reasonable handling fee to cover the seller’s time and direct costs associated with shipping.

• For international transactions, buyers may be expected to pay duties, taxes, and customs clearance fees as required by country laws.