|
Ebay guidelines for feedback ratings
What you rate |
|
|
How accurate was the item description? |
-
Review the item title and description to see if they match the item you received. |
|
How satisfied were you with the seller's communication? |
-
Recall if the seller addressed any questions or concerns that you had, and did so in a professional manner.
-
Consider only business days when evaluating the timeliness of the seller’s communication (sellers may not check email on weekends and holidays). |
|
How quickly did the seller ship the item? |
-
Rate the seller on the time it took to mail the item, not the time it took you to receive the item.
-
Don’t hold sellers responsible for delays in mail services, international custom delays, or for the time it takes for your payment to clear. |
|
How reasonable were the shipping and handling charges? |
-
Remember that sellers may charge for the cost of the actual packaging materials, along with a reasonable handling fee to cover the seller’s time and direct costs associated with shipping.
-
For international transactions, buyers may be expected to pay duties, taxes, and customs clearance fees as required by country laws. |