Pricing & Payment Questions

How can I order a trade show display (or other product) from Tradeshowjoe?
The quickest way to order our products is through our toll-free telephone number (866-821-1520), by fax or they can be ordered via email to driley@tradeshowjoe.com.

What forms of payment does Tradeshowjoe accept?
We accept Paypal, Visa, MasterCard, Discover, and AMEX - which are the best choice for expediting shipment. We also accept personal and company checks (with nominal holding period) and money orders, which will also expedite shipment. With credit references, we can also accept company purchase orders.

Our street address for shipping payments is:

Tradeshowjoe
1828 Laser Lane
Louisville, KY   40299

Does Tradeshowjoe charge sales tax?
We only charge sales tax if we ship to an address located in the State of Kentucky.

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Shipping Questions

How do you ship your products?
We normally ship UPS ground within the USA but can ship other ways, (including overnight!) once your display is completed.

What will it cost to have my item(s) shipped?
Shipping price depends on several factors: where you are located; what is being shipped; how much the item(s) weighs; how many items are being shipped; the physical dimensions of the item(s); and how quickly you need the item(s) delivered.

We can ship anywhere in the world. However, most of our business is done in North America. UPS Ground shipment is usually around $40-$80 on most items.

What should I do if my items are lost by a shipping company while in transit to/from a show?
We recommend that you:

1. Track the package as quickly as possible, using your Federal Express or UPS tracking number. (You can do this online or by calling the shipping company directly.)
   
2. Notify us immediately, so that we can assist you by being aware of the situation. Often times, shipping companies such as UPS and FedEx will contact us, regarding a lost package - as we prominently place decals identifying Tradeshowjoe on all our products. (Many times, a lost item is something simple, like a shipping label that has fallen off, etc. If we know your display has been lost, simply being "armed with the information" may help us to get your display back to you if/when the shipping company comes calling.)
   
3. Display systems are an important part of a company's marketing reach. As such, you should always insure the display for the full replacement value. If the display is lost, file an insurance claim with the shipping company, then contact Tradeshowjoe so we can produce a duplicate display system for you (including graphics). We archive all of our creative products just for this very situation.

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Graphics Questions

What file formats do you accept for artwork/graphics reproduction?
We currently accept only Adobe Illustrator (7.0 to 10.0) -or- Adobe Photoshop 5.0 or later files. Files can be mailed/delivered to us on CD, DVD, or Zip 100 disk -- or uploaded via FTP (please call us at 866-821-1520 for FTP instructions) directly to our server. Small files can be sent via e-mail. Your Tradeshowjoe representative can provide file specifications and more detailed information regarding file types at the time of order.

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Trade Show Planning Questions

When should I order my display?
We suggest that you order well in advance of your next trade show (minimum of two to three weeks), so that the display can be available for effective use at the appropriate time. On average, most displays are completed and delievered within about one week! Items requiring customization such as graphic design, custom full-color graphics, or screen printing will take longer. Please plan on approximately two weeks, minimum for custom graphics related projects. A representative from Trade Show Joe will happily provide you with an accurate turnaround estimate when placing your order. And, we will keep you apprised of the production cycle while your display is being produced.

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General Questions

How long does it take to set-up your trade show displays? And, is it easy to do?
Tradeshowjoe display systems are easy to set up, usually taking about 15 to 20 minutes if it's your first time. After that it's usually 10 to 15 minutes. All of our products come with easy-to-read instructions. Our staff is available via our toll free number to further answer any specific questions you may have after receiving your new display!

How long will my trade show display last?
For many years, if handled properly. The graphics can be easily updated as your products and messages change. Although not super common, we have honestly seen company display in use for a decade or more.

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