Pricing & Payment

What forms of payment does Tradeshowjoe accept?
We accept Visa, MasterCard, Discover, and American Express - which are the best choice for expediting shipment. We also accept company checks or money orders at time of order, which will also expedite shipment. With credit references, we can also accept company purchase orders.

Our street address for shipping payments is:

Tradeshowjoe
1828 Laser Lane
Louisville, KY   40299

Does Tradeshowjoe charge sales tax?
We only charge sales tax if we ship to an address located in the State of Kentucky.

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Shipping Questions

How do you ship your products?
We normally ship UPS ground within the USA but can ship other ways, (including overnight!) once your display is completed.

What will it cost to have my item(s) shipped?
Shipping price depends on several factors: where you are located; what is being shipped; how much the item(s) weighs; how many items are being shipped; the physical dimensions of the item(s); and how quickly you need the item(s) delivered.

We can ship anywhere in the world. However, most of our business is done in North America. UPS Ground shipment is usually around $40-$80 on most items.

What should I do if my items are lost by a shipping company while in transit to/from a show?
We recommend that youê

1. Track the package as quickly as possible, using your Federal Express or UPS tracking number. (You can do this online or by calling the shipping company directly.)
   
2. Notify us immediately, so that we can assist you by being aware of the situation. Often times, shipping companies such as UPS and FedEx will contact us, regarding a lost package - as we prominently place decals identifying TradeShowJoe on all our products. (Many times, a lost item is something simple, like a shipping label that has fallen off, etc. If we know your display has been lost, simply being "armed with the information" may help us to get your display back to you if/when the shipping company comes calling.)
   
3. Display systems are an important part of a company's marketing reach. As such, you should always insure the display for the full replacement value. If the display is lost, file an insurance claim with the shipping company, then contact TradeShowJoe so we can produce a duplicate display system for you (including graphics). We archive all of our creative products just for this very situation.
   
   

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Return Policy

What is your return policy?
If you are not completely satisfied, sold items are allowed to be returned for a full refund.  Items must be returned with the term of 5 days upon receipt and in the original packaging.  All items must be in 100% unused condition to quality for a refund.  Before returning, please contact driley@tradeshowjoe.com or 866-821-1520 to be provided with an RMA number (Return Merchandise Authorization).    

The refund will be provided minus any/all shipping fees incurred.

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