Frequently Asked Questions

General Questions:

Q: What if I receive the part and it isn't the same as pictured in the auction?
A: All items we list are exactly as advertised, no gimmicks, so if the part is not the same then you might have received the wrong item. Please contact us and let us know

Q: Is there a phone number I can reach you at?
A: Yes, (661)343-7131, feel free to contact us with any concerns regarding our eBay auctions.

Q: Why should I trust Tuners Outlet
A: We are a member of Square Trade, Paypal Verified, and offer a customer support line. We will strive to keep our customer service at the highest level.

Body Kits:

Q: How many layers of fiberglass are in each bumper
A: The amount of fiberglass layers depends on which brand we carry, all the brands we carry vary from 3-7 layers, rest assured all brands we carry are quality checked for a smooth finish and durable thickness

Q: What if my body kit does not fit?
A: First contact us and let us know what the part # on the piece is to make sure it isn't the wrong piece, next you would put it up to the car and take a picture of it. Send us the pictures of the piece up to the vehicle.

Q: How much does each piece weigh?
A: The average fiberglass piece weighs from 10-15 lbs

Q: What color does your kits or lips come in?
A: Sorry we do not paint here and none of our kits come pre-painted, unless stated in the listing description.

Carbon Fiber Hoods

Q: How much does a carbon fiber hood weigh?
A: The average carbon fiber hood weighs 30-35 lbs.

Q: Do I need hood pins to hold the hood in place?
A: No but it is recommended, depending on what type of driving you do, all the hood brands we carry have a hood latch to lock to your factory latch

Shipping

Q: What shipping companies do you use?
A: Unless the auction says UPS, it is shipped through trucking freight companies

Q: How long will my order take to be delivered?
A: The average package takes 2 weeks to the East Coast, less than a week to the West Coast