Frequently Asked Questions
Q: Do you ship to PO Boxes ?
A: Unfortunately we are no longer able to ship to PO Box addresses
Q: When will I receive my item(s) ?
A: All items are typically sent the next business day after payment has been received at our end. Please ensure your payment is submitted with a relevant reference description otherwise this may delay your item being dispatched. Our fastest payment methods are Paypal and Credit card.
Q: What shipping methods do you offer for Australian customers ?
A: We offer Australia Post and courier shipping at the moment. This allows fast trackable delivery for our customers, with a trusted national carrier (Australian Air Express and Toll).
Q: Can I pick up my item ?
A: Unfortunately we are unable to offer pickups at the moment.
Q: Do you offer combined shipping ?
A: Yes! Purchases are automatically combined and discounted in checkout. Visit our shipping page for more information. If you have already paid for an item then it cannot be combined with any other item. Please wait until you have finished bidding before paying, we allow up to 5 days.
Q: My order hasn't arrived yet ? Where is it ?
A: Delivery times can vary state to state, although deliveries to metropolitan areas are usually 2-3 business days after receiving your 'item has been shipped' email.
Q: How long do I have to pay for an item ?
A: We allow up to 5 days for payments to be made. In this time you can bid on other items to take advantage of our combined shipping rates. When completing checkout all items are automatically combined using our secure order system. If this does not occur please contact us. If you have paid for an item it cannot be combined with any other item.
Q: I had made a mistake when bidding, can you please retract my bid ?
A: We are unable to retract a bid on your behalf; only the person who made the bid is able to retract it. For further details on how to retract a bid from your account, visit the following link