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Free Shipping, 14 Day Return, USA Seller, Secured Shipping

!PLEASE READ

(1) Network Compatibility
(2) Our Warranty
(3) Shipping and Tracking
(4) Payment Issues
(5) Fraudulent Activities
(6) Address Change
(7) Contents, Manual, Box Seal
(8) Invoice Request
(9) Contacting Us

(1) Network Compatibility

GSM Compatibility

Almost all models we carry are factory unlocked. These phones are not attached to any network in particular, and can be used in any GSM carrier worldwide. It will take all sim cards from all over the world, and work on all GSM carriers.

3G Compatibility

The 3G frequencies used by a phone model would be listed in the item description (specification section). You should check and make sure with your carrier to see if they use the same 3G frequencies as this phone. As long as your carrier supports those, you can use with any carrier worldwide.

If you ask us if this phone works on X carrier or Y carrier, it is very difficult for us to give definite answer. We highly recommend that you make a note of the frequencies used by the listed phone and ask the network carrier if they support those.

(2) Our Warranty

Within the first 14 days if you detect any issue we gladly replace it with a new unit. This is the only support we can provide. Warranty beyond that will have to talked with Manufacturers. We highly recommend that you purchase extended warranty since many of the manufacturers do not provide any warranty, service, or support for unlocked phones in the USA.

However any defect when identified and reported within 14 days of delivery, will automatically qualify for a replacement.

(3) Shipping and Tracking

We have a stellar history of shipping very fast. We try our level best to meet and beat estimated provided by eBay during order checkout. However, eBay estimated delivery can sometimes be incorrect. These estimates are calculated based on statistical averages. If you have a deadline, please do contact us to make sure that it can be met. We often times will upgrade shipping for free. Sometimes we might ask you to pay just for the upgraded shipping. And sometimes we might have to advise that we cannot meet the deadline. In either case, it is certainly better than the package being delivered after the deadline.

Once again, please note that we have a stellar history of shipping very fast.

For all orders, a tracking number will be made available. Please allow 24 hours for the tracking number to be updated in FedEx/UPS/USPS system. If you notice that the tracking status has not updated for 48 hours, please contact us so we can open an investigation with the transport.

(4) Payment Issues

Please note that we CANNOT ship an item if PayPal does not clear your payment for any reason. We may be required to obtain valid proof of address from you in some cases.

We know that "payment under review" situations can sometimes be very confusing. PayPal takes money from buyer accounts immediately but DOES NOT release it immediately to us. They hold it for review. Sometimes for a few minutes and sometimes for hours and days. On your end it will definitely appear cleared. On our end, it could be a different story.

So please, if we advise you that your payment is under review, please be patient. This is not something that you or us can control. Sometimes it helps if the buyer contacts PayPal. Sometimes it does not help. Anyway, we do ship immediately as soon as we hear back from PayPal.

(5) Fraudulent Activities

All unauthorized payments are reported to FBI. No Exceptions. We take fraudulent payment activities very seriously, and we work very closely with local law enforcement agencies around the nation to deal with these. We have provide regular updates to our contacts in the agencies. We have successfully prosecuted offenders in the past. To someone who might be using someone else's credit card or PayPal account without authority, we would like to warn - Please do not even try. It really is not worth it. It might appear like a petty theft but it is not. Any such attempt constitutes identity theft and is severely punishable.

Any attempt to falsify the condition of the received package is another case which should be avoided. All our packages are sealed in tamper-proof packaging and weighed before shipping.

(6) Address Change

We can only ship to the address specified in the original order. If this address is incorrect, you will need to cancel the order and re-purchase with correct address. Otherwise changing addresses for an order is not possible.

(7) Contents, Manual, Box Seal

Latin stock Samsung phones, Asian stock Sony phones, and most HTC phones do NOT come with a ‘seal’. It is just a decision of the manufacturer to not put seal on certain stock. This does not really mean anything. Some have seal on the box, some do not. The phones are all new, irrespective of this.

Unlocked International Imports may be set to a different Language. You can usually select English language at startup, otherwise from settings. A Google search will yield many results with instructional videos.

In some models, the box may contain non-English manual. English versions are often available on the Internet.

If an international import contains European charger, we include USA adapter for free. If we miss by any chance, please contact us and we will send one your way.

(8) Invoice

Invoice can be printed for all orders from the eBay purchase history. Unfortunately, we are not setup to generate a PDF invoice.

(9) Contacting Us

For eBay transactions, we recommend that you contact us by clicking on "Contact Us" link above. This way, we can pull all the details related to your order before replying.

For eBay transactions, we request not to contact us through our website.

Specially, please do not send an email directly to our email address. Because of the volume of email we get, many a times such emails automatically get marked as spam.

We try to respond to all messages within 12-24 hours. We are closed on Saturday and Sunday. We periodically check emails, but may not be able to reply back until Monday.