Returns And Warranty Information
All the products we sell are brand new factory sealed and come with a full manufacturer’s warranty. Warranties are dependent on the item buy they generally vary from between 1 and 3 years.
Receiving Your Order.
When your order arrives please keep all packaging, booklets and accessories and open it as carefully as possible in case there is a problem. Please test your new item when it arrives and make sure there are no faults or problems. If the item is a gift and to be given at a later date, we still recommend opening and testing it on receipt.
Warranty And Faults.
In the unlikely event your item develops or is delivered with a fault please contact the manufacturer immediately on the numbers supplied below. The manufacturer has trained personnel who can quickly diagnose the problem and will be able to remedy it over the phone or will repair the item if required.
Acer: 0871 760 1000
Apple Support: 0844 209 0611
Asus: 08701 208340
HTC: 0845 890 0079
HP: 0844 369 0369
Motorola: 0870 901 0555
MSI : http://uksupport.msi.com/
Toshiba: 0844 847 8944
Samsung: 0845726 7864
Sony Ericsson: 0870 523 7237
If you are having problems with the manufacturer or require assistance please email us.
You may return an unused item within 7 days for a refund or an alternative product. We can only refund shipping costs if the return is a result of our error. We cannot refund or exchange an opened item unless it is faulty, or if the item was sent to you through our error. Therefore, if you are unhappy with the product then please DO NOT USE IT. We will not accept the return of used unwanted goods for exchange or refund if they have been used. Also if items are returned as faulty but upon professional testing are found to be fully working, a £20 fee will be chargeable.
Please contact us with the following information:
Product Serial Number:
Reason For Return:
We will then issue a Returns Number and instructions on returning the item. The customer pays all return shipping and the original shipping cannot be refunded. We will also not refund the eBay fees paid on the original transaction at approx 5% (i.e. £300 item = £15 eBay fees). The item must be repackaged exactly as you received it with all manuals, leads accessories etc. The item must be unused with no marks or damage and it must be able to be resold as new. If these criteria are not met we will return the item to you. If it is returned in A1 - new condition there will not be a problem with a refund.
This was a brief outline of our warranty and returns policy, for a more detailed view please see our Terms And Conditions.