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About Us

At Tesco we are continually striving to bring you a better shopping experience. We also want to be the first to meet your needs, and that's why we've created Tesco Outlet.

Tesco Outlet is wholly owned and managed by Tesco Stores Ltd but operates independently, meaning we are able to offer products that are not available in store.

What can I buy?

At Tesco Outlet you can purchase new and refurbished items. All items are sold with a 12 month Tesco Outlet Warranty. The new items are products that were previously available through Tesco stores or Tesco Direct but have now been discontinued. They come complete with all the necessary parts and accessories and are still in their original packaging. In some instances the packaging may be damaged, but don't let that put you off! The product inside will be pristine. Refurbished items may or may not be in it's original packaging, Even if supplied in original packaging this may be marked and alternative packaging material maybe used for internal packaging.

The refurbished items are customer returns. A large proportion of these items have never been used. They might, for example, be unwanted gifts or products customers have simply changed their mind about, which have then been returned to us. They have been checked, inspected, repaired (if necessary), graded and reboxed complete with all accessories. All refurbished items will be clearly marked in the description.

These offer excellent value for money along with the reassurance that they are supported by a full 12 month Tesco Outlet Warranty.

How can I pay?

Payment can only be made by PayPal. To ensure your purchase is protected it will only be delivered to your registered PayPal address. Payment on 'Buy It Now' purchases must be made immediately. Once your payment has been received we will send you a confirmation email and your purchase will be supported by a VAT invoice. Our listed prices include VAT at the standard rate. Clubcard points are not collectable or redeemable on purchases from Tesco Outlet.

When will I get my delivery?

Orders will be despatched via Royal Mail or Parcel Force. Most items will be sent out the next day but we aim to despatch all orders within 2 working days of cleared funds. Parcel Force deliveries MUST be signed for.

How do I check the status of my order?

You can keep track of your order on the internet using the details we provide in your initial confirmation email. We will send out additional emails to let you know how your order is progressing.

Returns

As Tesco stores do not sell the same product range as Tesco Outlet, items purchased from Tesco Outlet can not be returned in our stores.

Under our Tesco Outlet eBay Refund Policy, you have 14 days to return a product to us, providing it is unused and in a saleable condition for a full refund. Where a product is faulty, damaged or described incorrectly we will refund the original delivery charge, but not when a product is simply unwanted*.

*This policy does not affect your statutory rights relating to faulty or described goods, or your right to cancel orders under the Distance Selling Regulations.

We only accept returns of items that are in the same physical condition as they were supplied. You must also have taken reasonable care to not mark or damage the product. If trying on items with health or hygiene sensitivities, such as underwear or swimming costumes, please do so over other clothes. In the case of goods such as earrings, body jewellery & personal grooming products that have hygiene seals, you must exercise reasonable care by not removing the seals when examining them. All returned items will be inspected upon receipt. If there is evidence that the products are not in the same physical state and reasonable care has not been taken with them, then unfortunately you will not be eligible for a repair or refund.

Faulty items

If your item develops a fault please notify us via my eBay.

If the fault has developed within 28 days of delivery we will offer a refund, including postage costs or a replacement product once the original product has been returned to the Tesco Outlet team for assessment and verification of the fault.

If the fault develops after 28 days but within the 12 month warranty period please contact us via my eBay and we will arrange a prompt repair, if a repair is not possible a replacement, stock permitting or refund will be offered once the original product has been returned to the Tesco Outlet team for assessment and verification of the fault.

If a product is returned as faulty but not found to have a manufacturing fault or if a fault has developed as a result of misuse, no product or postage costs will be refunded.

Contact

Our stores and helplines are not able to assist with Tesco Outlet queries but our dedicated Tesco Outlet team have been specially trained to assist with any enquiries you may have. They are available to assist you from 9am until 5pm Monday to Friday (excludes bank holidays) and can be contacted via my eBay. We will respond to most emails within one working day and we aim to reply to all queries within two working days. Alternatively the Tesco Outlet team can be contacted by telephone on 01792 761820.

Privacy and Cookies Policy

Tesco Outlet is owned and operated by Tesco Stores Limited, part of the Tesco Group. This policy, together with our Terms and Conditions, explain how Tesco may use information we collect about you, as well as your rights over any personal information we hold about you. Please read this policy and our Terms and Conditions carefully; by accessing the Website you confirm to have understood and agreed to them.

Information we collect about you

We collect information about you when you:

  • register with eBay, and buy products or services on the Website.
  • contact us, e.g. in writing, call customer services.

Using your information

Collecting your personal information helps Tesco to better understand what you need from us. We use your information to:

  • manage and improve the Website.
  • personalise our services to you.
  • administer and operate your account.
  • process your orders

We may share your personal information across the Tesco Group so they can provide you with relevant products and services.

Your personal information is safe with us and will never be released to companies outside the Tesco Group for their marketing purposes.

We may use and share anonymised information outside the Tesco Group. However, we would like to reassure you that this never includes your personal information.

For information relating to how eBay use your information, please refer to their privacy policy.

http://pages.ebay.co.uk/help/policies/privacy-policy.html

Cookies

For information relating to how eBay use cookies, please refer to their cookies policy.

http://pages.ebay.co.uk/help/account/cookies-web-beacons.html

What is a cookie

Cookies are text files containing small amounts of information, which are downloaded to your personal computer, mobile or other device when you visit a website. Cookies are then sent back to the originating website on each subsequent visit, or to another website that recognises that cookie. Cookies are useful because they allow a website to recognise a user's device.

Persistent cookies - these cookies remain on a user's device for the period of time specified in the cookie. They are activated each time that the user visits the website that created that particular cookie.

Session cookies - these cookies allow website operators to link the actions of a user during a browser session. A browser session starts when a user opens the browser window and finishes when they close the browser window. Session cookies are created temporarily. Once you close the browser, all session cookies are deleted.

Cookies do lots of different jobs, like letting you navigate between pages efficiently, remembering your preferences, and generally improve the user experience. They can also help to ensure that adverts you see online are more relevant to you and your interests.

You can find more information about cookies at www.allaboutcookies.org and www.youronlinechoices.eu.

Disclosing your information

We will never disclose your information to anyone outside the Tesco Group except where we have your consent; where we are required or permitted to do so by law; to other companies who provide a service to user any successors in title to our business.

If you buy TV equipment capable of receiving any TV programme service (e.g. TV, VCRs, DVD recorders, set-top boxes, PCs with broadcast (TV) card and TV cards) we will notify TV Licensing.

Whenever we transfer personal information to countries outside the European Economic Area we will ensure that appropriate security measures are taken.

Other websites

The Website may contain links to other sites which are outside our control and not covered by this policy. The operators of these sites may collect information from you that will be used by them in accordance with their policy, which may differ from ours.

Accessing your information

To obtain a copy of the information we hold about you, write to: Data Protection Officer, Corporate & Legal Affairs, New Tesco House, Delamare Road, Cheshunt, Hertfordshire EN8 9SL enclosing a cheque or postal order for £10 payable to “Tesco Stores Limited”. Please confirm any details to help us identify and locate your information. If any of the details are incorrect, let us know and we will amend them.

Changes to our policy

This policy replaces all previous versions and is correct as of July 2012. We reserve the right to change the policy at any time.

Contacting us

Tesco Outlet is wholly owned and managed by Tesco Stores Ltd, Registered Office: Tesco House, Delamare Road, Cheshunt, Hertfordshire EN8 9SL.

Please Note that is the head office address and no returns or correspondence should be sent here. If you are need of support or have any questions, our Team can be contacted via my eBay.