Our Policies & Disclaimers
For the text that follows on this web page, the words 'We', 'Us', 'Our' represents our company which is named Test Medical Symptoms @Home, Inc and the words 'You', 'Your' represents our website visitors, potential customers, as well as actual customers.
eBay store disclaimer
Information on this site is provided for informational purposes and is not meant to substitute for the advice provided by your own physician or other medical professional. You should not use the information contained herein for diagnosing or treating a health problem or disease, or prescribing any medication. You should read carefully all product packaging. If you have or suspect that you have a medical problem, always contact your health care provider.
We do not promise that the site will be error-free, uninterrupted, nor that it will provide specific results from use of the site or any content or link on it. The site and its contents are delivered on an "as-is" and "as-available" basis. We cannot ensure that files you download from the site will be free of viruses or contamination or destructive features. We disclaim all warranties, express or implied, including also any implied warranties of merchantability and fitness for a particular purpose. We will not be liable for any damages of any kind arising from the use of this site, including without limitation, direct, indirect, incidental, punitive, and consequential damages.
Always use manufacturers printed product literature as the final and ultimate source of information.
We request that you always read all the instructions and information that ships with any product that we sell to you. In the unlikely event that a discrepancy exists between our website information and the actual manufacturer's printed product literature then, please use the manufacturer's printed product literature as the final and ultimate source of information.
Content of the site
The content on this web site is our property and is protected by U.S. and international copyright laws. Please note that trademarks associated with product manufacturers and their product brands are the manufacturer's property and are in nearly all cases copyrighted by the manufacturers.
Links to other websites that are not part of our websites
We make no representations concerning the content of sites listed in any of our directories. Consequently, we cannot be held responsible for the accuracy, relevancy, copyright compliance, legality or decency of material contained in sites listed in the links to our site. By using this site to link to another site, you agree and understand that you may not make any claim against us for any damages or losses, whatsoever, resulting from your use of the site to link to another site. However, if you have a problem with a link from the site, please let us know by contacting us.
Responsible actions to take if you test positive for some medical condition, symptom, or disease
Though all of the home health tests we sell are very accurate, the fact is that there are no 100% accurate home health tests that we know of. Furthermore, many health tests are actually a screen for certain medical condition or symptom and not for any particular disease. So, it is important to understand that if you test positive for some medical condition, symptom or disease, then always contact your physician immediately and ask to be re-tested again.
Our product selection as it relates to FDA jurisdiction
We always try to provide only FDA approved and cleared home health tests if that particular type of health test falls under the United States FDA jurisdiction. However, certain types of home health tests that we sell do not legally require FDA approval or clearance. For example, home health tests like the Early Alert Alzheimer's Screening Test does not require any type of body fluid or test specimen and therefore does not fall under direct United States FDA jurisdiction. For these types of home health tests that do not fall under direct FDA jurisdiction, there is no way to use the FDA to measure the effectiveness of some of the home health tests that we sell.
Credit card security
We take the issue of your privacy seriously. We use your credit card number, billing and shipping information when you buy goods from us. We do not share your credit card information with anyone else.
The corporate name that will show up on your credit card
Please note that we operate a family of websites each using different business trade names. However, Test Medical, Test Medical Symptoms, or Test Medical Symptoms @Home will always show up on your credit card statement.
Product returns (if we have accidentally misrepresented a product on any on of our websites)
We request that you always read all of the manufacturer's printed instructions and information that ships with the products we sell. As such, if you detect any discrepancies between our website information and the manufacturer's printed material please return the product immediately WITHOUT using it and email firstname.lastname@example.org about the discrepancy. Once we confirm the information discrepancy that you emailed us, we will refund your money in full as quickly as possible.
Product returns (if you are completely dissatisfied with a product that we sold you)
In the rare event that you are completely dissatisfied with a product that we sold you then please email email@example.com about your product dissatisfaction and we will examine your complaint and forward it to the appropriate people that manufactured the product. We will then email detailed instructions back to you as to how to seek a refund back from the manufacturer. Please note that money refunds stemming from product dissatisfaction are the sole responsibility of the product manufacturer.
All other types of product returns are subject to 20% restocking fees
The two paragraphs above explain special product return situations where no restocking fees will be assessed. Other than these two special circumstances, all other product returns will be subject to a 20% restocking fee. Please note that we cannot accept normal product returns if the product's packaging has been opened. Please email firstname.lastname@example.org and notify us of your intent to return a product, and we will then email detailed instructions back to you on how you should return the product.
Some states or territories, namely New York, prohibit the sale of certain types of home health tests.
The states and territories, namely New York, that prohibit certain product sales are listed in the applicable product's Features & Benefits web page. Every product we sell has a hyperlink to the Features & Benefits web page.
Some tests, namely BTAstat, require that a doctor's prescription be faxed to us before we can fulfill your order,
Note nearly all the products we sell do not require a doctor's prescription. For those tests that do, namely BTAstat, please complete your order on this website and then fax your doctor's prescription to 1-775-703-6393. We will then enclose a copy of the prescription with the product we ship to you and instruct you to enclose it with your specimen that you will mail back to the laboratory. If a doctor's prescription is required, then this will be stated in the product's Features & Benefits web page. Every product we sell has a hyperlink to the Features & Benefits web page.
Manufacturer product liability
All product warranties and product liability are the sole responsibility of the product manufacturer. Furthermore, if you elect to purchase a product from us, then you must agree to hold our company totally harmless if, in the unlikely event, a product we sell causes you any physical, emotional, or psychological harm.
Prices on the Web Site
The prices shown on this site are for Internet orders only. Prices, inventory and availability are subject to change without notice. All prices listed are in U.S. Dollars. When you purchase our products from another country and pay by credit card, the credit card company will calculate the exchange rate and include it in your monthly statement.
Shipping & back-order policies
We try our best to keep adequate inventory levels in order to ensure fast and dependable shipments. However, there are rare occasions when an inventory supply of a particular health test is depleted. In these cases, we will email you within two business days to inform you that the product is back-ordered. If you wish to cancel your order for the product that is back-ordered then you must reply to our email within 24 hours of it being sent and state what action you want us to take. If you are OK with that product being back-ordered then you can ignore our email message to you.
Confidentiality of your personal information
We will always ship products to you discretely. All packages are shipped with the following return address: The Homans, 6633 Ashman Rd, Maria Stein OH 45860. Also, we will under NO circumstances sell or forward your personal information to another other company or organization other than Test Medical Symptoms @Home, Inc. Please note that Test Medical Symptoms @Home, Inc. operates a family of websites each using different business trades names.
Our policy pertaining to Internet security
Unfortunately, Internet hackers do exist on Internet and we have installed lots of Internet security to protect all of our company information. In the unlikely event that Internet hackers break into any company website, we will do everything to stop the attack, identify the attacker, and prosecute the attacker if possible and feasible. In return, we require all customers and website members hold our company totally harmless in the unlikely event that one of our websites is hacked into by an Internet hacker.
The above paragraphs are the rules or "Terms" that govern use of our web site. By using the site, you agree to be bound by these Terms and all applicable laws and regulations governing the site. We reserve the right to change these Terms at any time, effective immediately upon posting on the site. If you do not agree to be bound by these Terms, please do not use the site and please do not purchase any products from this website and/or our company.