We are very grateful for the positive feedback we receive. Our chief focus is on customer satisfaction. If you are ever dissatisfied with any part of the transaction, please feel free to contact us. We're in the business to create smiles, not frowns, and we will do everything possible to remedy any situation. As you can see by our feedback, we truly put the customer first.
Our maximum time limit for shipping is 3 business days after payment is made. Often though, your package will go out same day. And, if you contact us with the need for a rush shipment, we will try our best to get your package out within hours of payment. Any Express Mail shipments should be arranged for prior to payment.
We offer combined shipping on almost all small packages. Terms are as follows. For domestic U.S. shipments it is only 85 cents per item added to the maximum individual shipping cost. International shipments are combined at $1.25 per CD or 45, and $6.00 per single or double LP. Boxed album sets are not combinable, sorry. Some books, depending on size and weight, may not be combinable either domestic or international. Please contact us if you have questions about combined shipping.
If you notice any problems with the price for postage that is being calculated or you prefer an option not shown, please feel free to contact us and we will find the cheapest, safest, and fastest way to get your package to you. Insurance is available for all domestic shipments. International shipments must be shipped Priority Mail International to qualify for insurance. Customers outside of the U.S. should contact us for options and rates if interested in having the package insured.
Most of our packaging is done with recycled materials. This helps to reduce shipping costs and also makes our business a little more environmentally friendly. Our mission is to get at least two times usage out of everything we get our hands on. We offer many used items, but we also offer many new items that are from close-outs, returned goods, or slow moving inventory. We also work with many of our suppliers of new parts to help them recycle and reuse packaging materials that are shipped to them.