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| Q:I'm looking for detailed measurements of a clothing item. |
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| A:There's a section in each of our apparel listings called "Size Specifications" where we post the actual measurements for waist, chest, inseam, etc. We suggest comparing these dimensions to garments you already own to assure a good fit. |
| Q:Why don't you offer free or discounted shipping for international shipments? |
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| A:While we can combine most orders to save on shipping costs, we're unable to offer discounts below the prices stated in the shipping calculator. Cross-border shipments require significantly greater time and labor to process because of customs documentation, plus we must absorb the cost of currency exchange rates and fees. |
| Q:What are the details of your Return Policy? |
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| A:For most items, we accept returns within 14-30 days, but you must first request a Return Authorization before sending the merchandise. Return policy details may vary somewhat from item to item, so it's very important for you to review the description and Terms of Sale before committing to purchase. |
| Q:Can I pay by check or money order? |
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| A:eBay no longer supports paper payments. If you don't wish to use PayPal, please send us an e-mail, and we'll do our best to accommodate your payment preference. |
| Q:I've purchased several items and need a combined invoice so I can pay for everything at once. |
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| A:There's no need to request a combined invoice. Just click on the Pay Now button from any of your winning bidder e-mails or item pages, and the system will ask you if you want to combine your purchases. If your order qualifies for discounted or free shipping, it will be automatically applied. Let us know if you encounter any problems. |
| Q:Will you accept a lower price? |
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| A:We know eBay buyers are looking for great deals, so rest assured the listing reflects the lowest price we're currently offering. We only respond to offers submitted with the Make Offer button, which is included in some of our Fixed Price listings. If you don't see the Make Offer button, that means we aren't accepting offers for that item. |
| Q:How much is shipping & handling? |
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| A:eBay's shipping calculator is included in each listing. By entering your destination ZIP or postal code, you can get a list of all available options and prices. If for some reason the calculator isn't working, let us know, and we'll check the shipping charges for you. |
| Q:Can I make on offer and will you accept a lower price? |
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| A:We know eBay buyers are looking for great deals. Most listings reflect the best price we're currently offering, but you may see a Make Offer button in some of our Fixed Price listings. To send a reasonable offer, simply click on it and enter the price you'd like to pay. If the button isn't present, then we aren't accepting offers for that item. |
| Q:Is this item authentic? |
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| A:The Barrington Garage has been selling on eBay since 1999, and we're an Authorized Retailer for many of the lines we sell. Merchandise comes only from trusted suppliers and we don't sell counterfeits or knock-off goods. Check our feedback. Thousands of satisfied customers confirm the quality of goods and service you'll receive. |
| Q:Could you send more photos? |
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| A:All available photos are posted in the listing. If you have a specific question or concern not covered by the photos or item description, please send us an e-mail and we'll get back to you as quickly as possible. |
| Q:Has my order been shipped? |
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| A:Tracking information is uploaded to your eBay account and an e-mail notice is sent the day your order is processed for shipment. You may also receive a separate message directly from the carrier. It's possible your e-mail software may flag these messages as spam, so if you don't receive them as expected, we suggest checking your junk mail folder. |
| Q:I have a another question about this item's features. |
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| A:Of course, we're happy to address any questions you might have, but you'd be amazed at how many questions we receive which are already answered in the listing. By carefully checking the description, you may be able to get an answer much more quickly. Of course, feel free to contact us if the information you seek isn't posted. |
| Q:I live outside the United States. Where's my shipment? |
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| A:International deliveries are sometimes held at the delivery company pending payment of duties, taxes, customs fees, etc. Please track your shipment at www.usps.com for more details. ParcelForce handles many European deliveries, so you may find more detailed tracking information on their site at www.parcelforce.com. |
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