IMPORTANT: In the event an item(s) is damaged during shipping, buyer must contact us within 48 hours of accepting delivery with pictures of the outside of the package, the inside contents and close-ups of the damaged item(s). DO NOT DISCARD ANY OF THE DAMAGED ITEMS OR THE PACKAGING MATERIALS UNTIL THE CLAIM HAS BEEN SETTLED! Shipping insurance covers ONLY the monetary cost of the ACTUAL PRICE PAID for an item (per unit), and buyer will be reimbursed through PayPal. Shipping insurance is NOT replacement insurance - it will not replace a damaged item, it will only reimburse the buyer the amount the buyer originally paid for an item. If the original purchase was for a set or multiple items, the purchase price will be divided by the number of items in the lot and the insurance will pay out on a per unit basis (if a set of 4 plates cost $20, the per unit price would be $5; if a set of 20 dishes cost $200, the per unit payout would be $10). 50% or more of the shipment must be completely destroyed before the insurance will pay out the entire original purchase price (breakage of one cup or plate does not render a set unusable, and buyer cannot make a claim for total reimbursement). Bonus pieces included free with purchase HAVE NO VALUE and cannot be claimed for insurance reimbursement.