Q: What is your return policy?
A: We accept returns within 7 days of receipt
of package. Please email us to let us know the
package is being returned. Buyers pays shipping both
ways. Cost of item will be refunded if I is received
back in original condition.
Q: Do you combine shipping?
A: I would be happy to combine shipping. Cost
savings would depend on items being shipped. If you
have won an item but are bidding on another I would
be happy to delay shipment until the other auction
Q: When can I expect my order to arrive?
A: Shipping time depends upon type of service
chosen. The item will be shipped, from us, no later
than 7 days from time of payment.
Q: How much is the Shipping and Handling Charge?
A: Please see details in shipping and
handling charges of this item. Most of our items are
of different sizes and weights. We do not make any
money on shipping. We do add a handling charge which
is equal to exact cost for materials for the
particular package. Insurance is strongly
recommended or is required on some items.
Q: Do you ship internationally?
A: Yes we do. Please see the listing for
individual shipping costs. PLEASE TAKE NOTE: Import
duties, taxes and charges are not included in the
item price or shipping charges. These charges are
the buyer's responsibility. Please check with your
country's customs office to determine what these
additional costs will be prior to bidding/buying.
These charges are normally collected by the
delivering freight (shipping) company or when you
pick the item up; do not confuse them for additional
shipping charges. We do not mark merchandise values
below value or mark items as "gifts" - US and
International government regulations prohibit such
behavior. All Customs Forms will reflect the ACTUAL
price that the bidder paid for the merchandise. [For
example, I will not claim on the customs form that
the bidder paid $10.00, if the bidder actually paid
$30.00] Please do not ask us to do so.
Q: How do I know my item is authentic?
A: My gallery, The Cricket Gallery, has been
selling animation art for over 18 years. We have
been authorized dealers for all the major studios
and have authenticated each piece of art or
memorabilia. Many pieces come with their own seals,
signatures or COA. If you would like we will issue a
COA for The Cricket Gallery. Please click here
to view our
Authenticity information page.
Q: What do I do if I feel something is not
A: Email us immediately with your concerns.
We will try to give you an explanation. If you are
still not 100% comfortable with the authenticity
after we correspond we will take back the item and
issue a refund. You will never insult us by asking.