Store Policies:

(please read in full prior to purchasing from our store)

You can also call 1-888-94-FAIRY to make your Visa or Mastercard payment by phone.

No money orders or personal checks as per eBay's new payments policy.

Our Guarantee:
We guarantee your 100% satisfaction with our products and our service.  We will work to ensure we have achieved this.  Please contact us by email at thefairiesrealm@shaw.ca or by phone at 1-888-94-FAIRY if you have any concerns and all and we will be happy to work to resolve any problems. 

Return Policy:
We will happily offer credits or refunds for the purchase price of items returned in re-sellable condition in their original packaging within 14 days.  Shipping fees are non-refundable.    Please email us at thefairiesrealm@shaw.ca if you need to arrange to return a products so we can issue you an RA# and provide instructions.

Shipping:
We will ship your order out within 2 business days of receiving your cleared payment.  Transit times vary depending on your location- click on the appropriate link to view specific shipping info for your location:

USA Shipping Info

Canada Shipping Info

International Shipping Info

All small, lightweight items such as stickers, cards, keychains, jewelry, bookmarks, magnets, and more ship for FREE when you add them onto an existing order. (CONTINENTAL USA AND CANADA ONLY)
There is NO LIMIT to the amount of small items you can add for customers in the USA and Canada, so this is a fabulous way to make your shipping costs very worthwhile! You will be able to tell which items qualify for this offer because in the item listing, it will tell you that there is no additional charge for additional items. Please email with any questions pertaining to what items are eligible.

FREE SHIPPING ON ORDERS OVER $175.00 (CONTINENTAL USA AND CANADA ONLY)

We Ship Worldwide!
Yes, we can ship most of our products anywhere in the world! While we have made an effort to include international shipping charges in our listings, we reserve the right to contact you with an additional invoice if there are extra fees to ship to your location.  If you want to be certain of your exact shipping costs, please simply email us with a list of which items you want to buy and we can give you a shipping quote.  thefairiesrealm@shaw.ca

International buyers are responsible for all duties and or taxes that may be charged when you import items to your country- please familiarize yourself with what these might be before making your purchase. Also, please visit our international shipping page before you buy to make sure you understand how the shipping costs work and the transit times so you understand all of our international shipping policies.

Contact Info:
Actual business name: The Realm Mystical Shop
eBay store name: The Fairies Realm
eBay user ID: hopeinvictoria
email: thefairiesrealm@shaw.ca
Phone: 250-590-9725
Toll-Free: 1-888-94-FAIRY (toll-free # works within North America only)

Feedback:
We work hard to earn your 5 star rating on all areas of the transaction.  If you feel that you can not leave us 5 stars across the board- please contact us before you leave feedback and give us an opportunity to address any areas that need improvement. We rely heavily on our high detailed seller ratings as eBay bases our selling fees on these and we want to ensure our prices can stay as low as possible for you, the customer.  Once our transaction is complete and you have received your order and left us feedback, we will reply with positive feedback for you, of course.