Payments are preferred through
. Items paid for with PayPal eChecks may be held until the eCheck has cleared, usually 3-4 days. Payment is required within 4 days after purchase.
If you anticipate any problems with payment please contact me and I will try to work out an agreement beforehand. An unpaid item dispute will be filed if payment or arrangements have not been made within 7 days after a purchase.
f you wish to purchase an item with payment other than PayPal, please visit my website where checks and credit cards are accepted.
A shipping discount is offered for purchases of multiple items. When purchasing multiple items, please wait to pay until AFTER your final item has been purchased, then the shipping discount will be calculated automatically on check-out. Combined shipping is offered on most items, unless unusually large or fragile.
Most items will be shipped out within 24 hours after payment has cleared. Shipping insurance is included on most UPS Ground items, but additional fees may be required for fragile, vintage pieces. Shipping is only within the United States and Canada at present.
All items are shipped via USPS 1st Class and Priority or UPS Ground. Express shipping is available for an additional fee. Please contact me for any special shipping requests and I will try my best to accommodate your needs.
Most items may be returned within 7 days for any reason. Please email me as soon as possible to
notify me of a return. Items must be returned in unaltered condition and properly protected against shipping damage. Refunds will be given for the purchase price only - ALL shipping costs will be the responsibility of the person making the return.
If the item is received in defective condition, it will be replaced at no charge. Please
notify me as soon as possible after receiving a defective item to make arrangements for a replacement.
You may contact me through eBay messages or directly at
sales@thegentlebathandcompany.com for any questions or concerns.
If you need immediate assistance you may call me at 724-384-8063 from 9 am – 5 pm EST.
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