 |
| Q:Is this item authentic? |
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| A:All of our listings are authentic merchandise. |
| Q:Do you have this item in a particular color or size? |
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| A:Please add us to your favorites list and regularly check our listings. |
| Q:Can you post or e-mail more pictures of the item? |
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| A:On many auctions we use stock pictures for items without flaw(s). We cannot post or e-mail additional pictures. |
| Q:Can I exchange an item for another size? |
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| A:We do not exchange items, but do accept returns according to the return policy. |
| Q:What is your return policy? |
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| A:Contact us for return authorization for items within 7 days of receipt. Shipping is the buyer's responsibility with a $10 restock fee for the return unless there is a problem with the auction. Items must be returned in the original condition. Seller reserves the right to determine the amount of any refund. NO RETURNS ON INTERNATIONAL ITEM(S). |
| Q:How do I return my item? |
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| A:After receiving authorization, package the item in the same manner it was received. Return it using USPS parcel post with a copy of the return authorization e-mail. |
| Q:When will my return be processed? |
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| A:Returns are processed within 7 business days of receipt. Please do not contact us until after 7 days of receipt. |
| Q:When will my item ship? |
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| A:Items are normally shipped within 2 or 3 US business days. You will receive a shipment notification e-mail. |
| Q:Why does the USPS tracking number display "Shipping Info Received"? |
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| A:USPS does not perform pickup scans. |
| Q:Do you combine shipping or discount shipping? |
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| A:Discount shipping is offered for items paid for together at checkout only. The shipping discount is 1/2 of each additional item. The 1/2 price discount applies to the lowest shipping rate first. |
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