 |
| Q:How can I request for an invoice? (available only for multiple items) |
|
| A:Provide the following
- List of items (provide eBay Item Numbers - with color & size, if applicable)
- Quantity for each item
- Ship To Country / ZIP / Post Code (to calculate the shipping cost)
- Preferred shipping method (see listing for options)
- Insurance required: Yes / No (See Store Policies for Cost)
- eBay id
- PayPal e-mail address |
| Q:How may I contact you? |
|
| A:1. Send a note via eBay e-mail system. (DO NOT send any communication to our e-mail address)
2. Instant Message via Skype: momandbabyshop any time between 10.00 AM - 7.00 PM USEST.
3. Alternatively, provide your telephone number via eBay e-mail system and let us know when to call you. We will call you back and gladly assist you. |
| Q:I wish to pay via PayPal. What is your PayPal email address? |
|
| A:Contact us using the eBay mail system for instructions. |
| Q:Why was an unpaid item claim filed against me? |
|
| A:If an item is not paid for within 4 days of the date of purchase, an Unpaid Item process is automatically filed. For details, see http://pages.ebay.com/help/policies/unpaid-item.html |
| Q:I have paid with an eCheck. Why has my item not shipped? |
|
| A:Per PayPal policy, item(s) can be shipped AFTER funds are available in our PayPal account. Bank processing times (3-10 business days) for eChecks vary by the customer's country. |
| Q:How can I check the status of my payment in PayPal? |
|
| A:Log in to your PayPal account. On the My Account page, you'll see your most recent account activity. Check the Status column for more details.
If it indicates *COMPLETED*, payment has been received and transaction is complete. eCheck payments will show as *PENDING* |
| Q:What are the customs duties/ import taxes on this item? |
|
| A:Please contact your local customs agency/ government office to verify the import duties and customs charges. We are unable to assist you with this information. |
| Q:Will you mark the package as a GIFT or declare a lower value to avoid customs duty? |
|
| A:We DO NOT provide customers with a false invoice that reflects lower item price or mark items as GIFTS to avoid customs duties. This is considered Illegal Activity by eBay and bears serious consequences. |
| Q:Do I have to pay customs duties, taxes and local handling fees on this item? |
|
| A:For all international orders, all local taxes, duties (import & customs) and handling charges must be paid by customer. |
| Q:What can I do if I have not received the item significantly AFTER the transit period is over? |
|
| A:(a) Contact neighbors or building supervisor (for apartments) and verify that your package was not delivered in your absence. (b) Contact local mail carrier. Local post office details can be obtained at http://usps.whitepages.com/. (c) If package is still not available, contact shipping company and open an investigation. |
| Q:Can I have the items shipped to different address that is NOT in my PayPal records? |
|
| A:NO. Items can be shipped only to the address that appears in your PayPal records (NO EXCEPTIONS).
You can however, add a new address to your eBay and PayPal account BEFORE completing your purchase. |
| Q:What shipping methods do you use? |
|
| A:We use FedEx and US Postal Service. Low weight items are shipped by US Postal Service; heavier items are shipped by FedEx. If available, tracking details are provided as soon as the item is shipped. |
| Q:Do you offer guaranteed delivery date? |
|
| A:Guaranteed delivery is available only by FedEx. Request a quote via eBay mail system. Provide the following information:
- Item Details (eBay Item# - color & size, if applicable).
- Quantity for each item.
- Ship To Country/ ZIP/ Post Code (to calculate the shipping cost).
- Preferred FedEx shipping method (see listing for options). |
| Q:Do you offer next day or express air shipping? |
|
| A:Most of our items can be shipped next day or express. Please see the Shipping Information section in the listing. If guaranteed delivery date is required, it is available only via FedEx. |
| Q:Do you ship to post office box, APO, or FPO addresses |
|
| A:Yes. Shipping is available only by US Postal Service shipping methods. |
| Q:Why have I not received a response to my email? |
|
| A:All communication with us must be via eBay mail system.
We endeavor to respond to all communication within 1 business day. However, we are unable to respond to any communication that is not received via eBay mail system.
If you did not receive our response, either we did not receive your email or our response is in your spam folder. |
| Q:What is your return/ exchange policy? |
|
| A:Due to personal hygiene & warranty violation issues, breast pumps, breastfeeding parts, accessories & intimate apparel CAN NOT be returned or exchanged (NO EXCEPTIONS).
If applicable, other items with unbroken seal/packaging may be returned in 14 days at buyers cost. Buyer MUST obtain RMA before shipping. Restocking fees apply. |
| Q:How can I get combined shipping cost? |
|
| A:OPTION 1
Purchase (check-out) ALL items and request for invoice.
OPTION 2
Request for invoice (including shipping cost) by providing eBay item number (including size/ color, if applicable), quantity for each item, country/ship to ZIP and request for an invoice. PayPal e-mail address is required. |
| Q:When can I expect my order to arrive? |
|
| A:Items are shipped AFTER receipt of payment in our PayPal account.
STOCK ITEMS are shipped within 1 business day;
CUSTOM ORDERS within 7-8 business days.
ADD 5-10 business days for eCheck payments.
Tracking details, if available are sent by e-mail immediately after items ship.
Check your eBay & PayPal account for details. |
| Q:How can I track my shipment? |
|
| A:Tracking details, are sent to buyer’s e-mail address on file with PayPal & eBay, as soon as the item ships.
NOTE: Online tracking for shipments by First Class International is NOT available from USPS; Only CUSTOMS FORM details are provided. Contact your local post office for an update.
We can not provide assistance after items ship. |
| Q:How do I estimate Shipping Cost & Shipping Transit Time? |
|
| A:Within listing
1. Click on TAB: Shipping And Payments
2. Update QUANTITY
3. Select COUNTRY
4. Update ZIP Code
-
SHIPPING AND PAYMENTS
British English: Postage and Payments
Dutch: Verzending en betaling
French: Livraison et paiements
German: Versand und Zahlungsmethoden
Italian: Spedizione e pagamenti
Spanish: Envíos y pagos |
| Q:Do I need to purchase Shipping Insurance Or Signature Confirmation? |
|
| A:We are unable to assist or provide replacement for packages that show confirmation of delivery. We recommend SHIPPING INSURANCE for guaranteed coverage.
Per PayPal policies, for orders valued at over US$ 250, SIGNATURE CONFIRMATION is a mandatory requirement.
Please add as appropriate or request for quote before payment. |
| Q:Do you provide warranty on your products? |
|
| A:If applicable, warranty information is provided along with the respective product listing.
Certain products do not qualify for warranty or returns.
Warranty is NOT applicable on ANY product if the item is shipped outside USA (includes Alaska, Hawaii, Puerto Rico, and APO).
Please see item listing for details or contact us. |
| Q:What are the taxes, duties, customs fees, handling charges? |
|
| A:USA residents: No taxes, except 6% sales tax for Michigan State residents.
International customers: No USA taxes. ALL local taxes, duties (import & customs), and handling charges must be paid by customer (buyer). Contact your local customs office to obtain details and ascertain estimate - we are unable to assist. |
| Q:How can I pay if I do not have a PayPal account? Can I pay by credit card, money order or a check? |
|
| A:Yes, credit cards are accepted (only Visa & MasterCard - for US Residents). Contact us via eBay mail system for details OR via Skype Instant Messaging (id: momandbabyshop). Available 10.00 AM - 7.00 PM USEST.
Per eBay policy, we do not accept money orders or a checks. |
| Q:Do you ship internationally? Are there any countiries that items are not shipped to? |
|
| A:Yes. Certain items are NOT available to be shipped outside of USA & Canada. Shipping costs for such items will be available ONLY for USA/Canada.
Domestic: inlcudes Alaska Hawaii, Puerto Rico, & APO.
International: ALL countries except USA.
Please check Store Policies. http://stores.ebay.com/The-Mom-and-Baby-Shop. See items: 3, 7, 8, 10, 13 |
| Q:Leaving feedback? |
|
| A:To learn more about FEEDBACK, visit http://www.leavingfeedback.com.
We appreciate it if customers acknowledge the receipt of their shipment by leaving feedback for us. We urge you NOT to leave NEUTRAL or NEGATIVE feedback until you have had a chance to bring the issue to our attention and have given us an opportunity to respond. |
| Q:What can I do if I have problems with PayPal account? |
|
| A:If you DO NOT have a PayPal account OR if your PayPal account is NOT linked to your eBay account, you can NOT purchase from our Store. To learn how to link these accounts: http://pages.ebay.com/help/paypal/linking.html
USA residents must contact us via eBay Mail to obtain details (only Visa and MasterCard accepted). |
| Q:Why am I being prevented from buying any item from your Store? |
|
| A:Our policies may PREVENT Buyers from purchasing. If buyers
1) are registered in countries to which we don't ship
2) have negative feedback score
3) have received Unpaid Item Strikes
4) violated eBay policies
5) exceeded the max number of items permitted
6) leave inappropriate feedback
7) do not have a PayPal a/c or unlinked eBay a/c |
| Q:How can I contact you for more information about the item? |
|
| A:1. Send a note via eBay e-mail system. (DO NOT send any communication to our e-mail address)
2. Instant Message via Skype: momandbabyshop any time between 10.00 AM - 7.00 PM USEST.
3. Alternatively, provide your telephone number via eBay e-mail system and let us know when to call you. We will call you back and gladly assist you. |
| Q:Can I request for Price Discount, Free Shipping or Best Offer? |
|
| A:Since our items are priced competitively, we DO NOT offer discounts, match prices, offer free shipping or accept counter offers to seek business. |
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