8.     Handling Charge

The cost, time, effort and packaging material required to ship an international package is considerably more than for domestic shipments (US Addresses).  Included in the shipping cost is a charge to cover the following tasks (time and material):

a.       Obtain customer’s telephone number (mandatory requirement to complete customs form for international shipments) from eBay.

b.      Create & print address label separately for First Class Mail International (labels for domestic shipments can be printed right from within eBay). For Global Priority International and Express Mail International, an extra address label is required, in addition to the label that is available via USPS.

c.       Create & print customs form (not required for domestic shipments). For First Class Mail International, it has to be done off-line on the USPS site.

d.      Unlike domestic shipments, packages to international locations can not be dropped off in the mail; instead these packages have to be taken to the post office by the shipper (personally - no substitute allowed for security reasons), stand in lines, answer security related questions (much like airline check-in), purchase postage (for First Class Mail International), purchase insurance (if applicable) and hand over the packages.

e.       Higher shipping weight

·         Items to international destinations are packaged differently from those that are shipped domestically.  This may increase the shipping weight.

·         Additionally, depending on the shipping method selected, documentation requirements may increase the shipping weight. 

We provide a service that most international customers value and are prepared to pay for it.  If you disagree, we request you not to purchase any items from our store.  Do NOT to provide low DSR rating or negative feedback on shipping transit time and handling charges.

9.      Packaging

·         Unit price(s) include freight worthy packaging.

·         All items are shipped in cardboard cartons or bubble mailers/ sturdy envelopes that adequately protect the contents while in-transit.

·         As authorized distributors, we offer only new products in their original packaging with warranty, if applicable.  Certain parts & spares like tubing, breast shields, connectors, diaphragms, valves etc. from suppliers may not be available in retail packaging.  Manufacturers provide these products to us bulk packaged in polythene bags.  Likewise, we use new & unused polythene bags to ship these products to our customers.

·         Please be specific about your packaging requirements - if there are any issues related to protection or special requirements for customs, please provide details; extra charges may apply.

11.   Documentation

Domestic Shipments

All domestic shipments (USA - including APO, Alaska, Hawaii, and Puerto Rico) include:

·         Packing List

·         Customs Form - for APO

International Shipments

All International shipments (to ALL countries except USA) include:

·         Commercial Invoice

·         Packing List

·         Certificate of Origin (if required, by destination country customs regulations)

·         Seller’s Export Declaration (if required, by destination country customs regulations)

·         Proforma Invoice (if required, by destination country customs regulations)

12.  Warranty

·         All products available are new, sealed in boxes/ packaging as supplied by the manufacturers; the manufacturer provided warranty covers most products.

·         Warranty information, if applicable is provided along with the respective product listing.

13.   Exchanges/ Returns - Terms & Conditions

·         For Breastfeeding product(s) and intimate apparel

·         Due to personal hygiene and warranty violation issues, as defined by manufacturers, returns or exchanges are not available (no exceptions) for any breastfeeding product(s) and intimate apparel.

·         For other items (see listing for details) returns or exchanges are:

·         Accepted ONLY from Domestic customers - including Alaska, Hawaii, Puerto Rico, and APO.

·         NOT accepted from International customers - all sales are final.

Notes

Should the item qualify for an exchange/ return or refund (valid only for Domestic customers - including Alaska, Hawaii, Puerto Rico, and APO)

·         Unopened box (packaging) with the original manufacturer's seal must be returned within 14 days at customer cost.  Returned item(s) need to be shipped by a method that provides evidence of shipping, tracking details, and signature confirmation - for example USPS Priority Mail or FedEx Ground***.

·         Customer will pay ALL shipping costs and restocking fees (up to 30% of the item sale price).

·         If a wrong/ incorrect item may be shipped out by us, items may be exchanged at no extra cost. All shipping costs will be paid by us.  Returned items must be shipped by a method that can be tracked - for example USPS First Class Mail, Priority Mail or FedEx Ground**.

·         Terms & Conditions Apply.

Return Material Authorization (RMA#) for Exchange or Return

·         Prior to shipping back any item, customer must obtain an approval (along with Terms & Conditions) from us along with an authorized Return Material Authorization (RMA #) and shipping instructions.  Items shipped back without RMA do not qualify for refund.

·         Provide the following information:

·         Buyer eBay User ID & e-mail address

·         Date of Purchase

·         eBay Item Number

·         Quantity

·         Description of the reason for exchange or return

14.   Storage & Warehouse

The storage area is a smoke-free/ pet-free environment.

15.   eBay Feedback

·         Visit http://www.leavingfeedback.com to learn more about Feedback System.

·         We provide feedback for customers who acknowledge the receipt of their shipment by leaving feedback for us.

·         Stock items ship with 1-2 business days after receipt of payment. Custom orders take 7-8 business days to ship.  Do NOT to leave low feedback because of delays in SHIPPING TRANSIT that may be caused by the carrier or customs; factors that are beyond our control.  Rate us on fast we shipped out your item after receipt of payment; NOT on how fast it was delivered by the carrier.

·         Do NOT leave negative feedback until you have had a chance to bring the issue to our attention and have given us an opportunity to respond.

16.   Contact Us